Overview

Customer Service Executive (Maternity Cover). The position is Monday-Thursday in the office 9-5 and Fridays working from home.

Details

• Reports to: Finance Director
• Starting: Mid November
• Location: London, England, United Kingdom
• Employment type: Contract
• Seniority level: Not Applicable

Responsibilities

• Responsible for support with all aspects of Wyse London customer service.
• Responding to calls, emails, live chat and social media messages.
• Being part of the team and developing excellent communication with all departments including warehouse/ fulfilment centre.
• Completing administrative duties as required.
• Processing returns and exchanges in line with company policies.
• Communication with warehouse queries, and postage/courier issues.
• Cover days during peak sales or employee holidays as required

Knowledge/ Skills

• Exceptional customer service and communication skills – both written and verbal.
• Experience with Gorgias or Zendesk
• Collaborative, with strong interpersonal skills and team -orientation.
• The ability to multi-task, prioritize and manage time.
• Excellent organisational, administrative and problem-solving skills.
• Ability to work under pressure, occasionally to tight timelines and approach work with dynamism and initiative.
• Resilient and adaptable.
• Previous customer service skills are essential, preferably from either a retail environment or in a customer service role.
• Computer literate (Excel and MS Office).