Overview

My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into strategically important new markets. You\'ll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations.

You\'ll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management.

This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity!

Responsibilities

• Support rapid growth into strategically important new markets by working with outsourced service providers and enhancing customer service platforms.
• Deliver a digital service model across European operations.
• Align and evolve the customer service strategy and use data to provide recommendations to senior management.

Qualifications

• Strong Customer Service background
• Previously managed or overseen a Contact Centre
• Experience working with outsourced vendors
• Analytical skills (Excel)
• Tableau, Power BI or similar tool
• Degree educated
• Excellent communication skills

Salary: Excellent + bonus + package

Location: London (good work from home options available)

If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately.