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The Hoffmann Group, with over 90 years of experience, is a leading European system partner for professional tools, combining trade, manufacturing, and service expertise. Renowned for our 70,000 high-quality tools and 99.9% delivery reliability, we support customers globally through our certified ISO 9001 and VDA, TÜV-approved processes. We serve small businesses to large industrial groups with a commitment to productivity, innovation, and efficiency.

Role Description

This is a full-time hybrid role for a Customer Service Specialist based in Birmingham. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, managing customer inquiries via phone, and enhancing the overall customer experience. Daily tasks include addressing customer needs, resolving issues promptly, and maintaining high standards of phone etiquette to ensure efficient and effective service.

Skills required

• Customer Support, Customer Service, and managing Customer Inquiries skills
• Experience in ensuring Customer Satisfaction and enhancing Customer Experience
• Excellent Communication and Interpersonal skills
• Ability to work independently and in a hybrid work environment
• Experience in a customer-facing role is preferred
• Experience working in the manufacturing industry

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Wholesale

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