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Flexmore Tech Ltd is an IT consulting company based in the United Kingdom, offering a wide range of technology services to businesses and individuals. We specialize in software development, IT consultancy, cloud services, managed services, and cyber security. As an AWS and Microsoft partner, we deliver cloud-based solutions, and our managed services provide proactive IT support and infrastructure management. Our IT training programs support digital upskilling for individuals and corporate clients. Our focus is on enhancing operational efficiency, security, and scalability for our clients across various sectors.

Role Description

This is a full-time hybrid role for a Customer Service Specialist located in Edinburgh. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, and managing customer communications via phone and email. Day-to-day tasks include addressing customer inquiries, resolving issues, handling complaints, and maintaining high levels of customer experience. The role requires strong phone etiquette and a customer-focused attitude to build and nurture customer relationships.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Proficiency in Phone Etiquette and maintaining Customer Experience
• Excellent communication and interpersonal skills
• Ability to work effectively in a team and independently
• Experience in an IT or technology environment is a plus
• Ability to handle stressful situations and provide solutions
• High school diploma or equivalent; a degree in a related field is preferred

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Technology, Information and Internet

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