Overview

Customer Service Support Specialist - 6 months FTC. Location: Islington. Hours: 40 hours per week, Monday - Friday (hybrid role after settling in period). Salary: £28,000 per annum. We are recruiting for a Customer Service Support Specialist to join our thriving Property Management Department. The ideal candidate will be well organised, thorough, and capable of learning and implementing core management service support functions for our clients. All candidates should be energetic individuals who take pride in delivering exceptional service levels at all times.

Job Details

• Employment type: Full-time
• Seniority level: Not Applicable
• Job function: Administrative

Responsibilities

• Embrace the Chestertons brand and Core Values
• Seek out information or answers to clarify knowledge
• Meet and network with other employees (within property management and the wider company)
• Understand the importance of professional communication and apply this consistently without prompting
• Apply knowledge learnt to a wide range of property management scenarios to achieve the best result
• Learn and understand the purpose of the different departments within Chestertons and how they interact with each other
• Actively ask for advice and assistance where necessary
• Learn and understand basic legislation and terminology relating to the lettings and property management industry
• Learn how to use all software required to fulfil a Customer Service Support Specialist role at Chestertons
• Answer client calls quickly and professionally
• Answer client queries wherever possible
• Take and pass on detailed messages to the correct people in the company
• Where messages have been passed on, ensure the client has been contacted/assisted before the end of the day and escalate where necessary
• Learn how to troubleshoot common maintenance issues
• Adhere to department standards

Attributes

• Shows high engagement and willingness to learn
• Good organisational skills
• Self-motivated
• Self-evaluation to improve outcomes
• Receive feedback positively and view as an opportunity to improve
• Provide good customer service in every interaction with internal and external customers

Measurements

• Regular review meetings with Team Leader
• Customer feedback
• KPIs for call stats

About Us

Chestertons: Established for over 200 years, Chestertons is a London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Benefits

Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other benefits that are linked to specific job grades.

We are an equal opportunities employer. We welcome applications from everyone excited by the opportunity to join us. We are committed to creating a diverse and inclusive workplace and will thoroughly consider all applications without regard to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.