DHL eCommerce UK is one the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers.

Excellence. Simply Delivered. That is what we do.

We are currently recruiting for a Customer Service Team Leader based at our site in Ryton on Dunsmore working Monday - Friday, on an 7.5 hour shift between the hours of 09.30 - 19:00. Salary £27,686.48per annum

Our team are responsible for delivering excellent customer service on all contacts through case management. Taking ownership for the investigation and displaying our four attributes, 'Can do', 'Passion', 'As One' and 'Right First Time'.

Keyresponsibilities:

• Coach, support and motivate the team. Encourage and support efficient team working with a culture of making the customer first priority, which will enable the department to deliver outstanding customer service.
• Encourage a culture of two way feedback, generating ideas for continuous improvement to change and improve both the customer experience and the performance of the team.
• Maintain relationships with other internal departments and colleagues across the business.
• Hold regular team updates and ensure all relevant information is communicated with the team to assist them with their daily duties. Regularly monitor this to ensure information has been digested and instructions followed

• Planning and organisation skills with the ability to multi task whilst working under pressure.
• Excellent customer focus and attention to detail.
• Experience in dealing with angry customers.
• Excellent communication skills.
• Excellent leadership skills