Customer Solutions Design Specialist-JA4 Juniper

New Today

BT Group Careers will be unavailable from 22:00 (UK time) Friday 14 November, to 05:00 (UK time) Saturday 15 November.# Customer Solutions Design Specialist-JA4 JuniperJob Req ID: 52252Posting Date: 15 Nov 2025Function: Business Services & OperationsUnit: BusinessLocation: UK Wide, United KingdomSalary: Grade D**Career Level – Grade D****Location – Manchester, Brimingham, London, Bristol, Gosforth** **About the role**Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We’re looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. **You'll have the following Responsibilities*** Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.* Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers.* Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.* Drives the improvement of design and delivery capabilities for end-to-end technical solutions.* Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.* Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.* Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.* Undertakes customer migration planning and implementation. This may involve out of hours work during the implementation phases.* Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.* Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.* Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.**You'll need to have the following skills and experience*** Strong stakeholder management skills; The ability to lead and motivate especially when a project may prove challenging.* Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects.* Collaborate with our wider teams such as Pre-Sales, Project Management and Support colleagues.* Understand the post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle.* Develop trusted customer relationships and deliver outstanding customer experience.* Experience in defining and creating low level design documentation in line with customer requirements.* Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation.* Experience of working with at least one of the following technologies at an expert level are essential:+ Juniper LAN Design, Configurations and Juniper Mist.+ Juniper WLAN Design, Configurations and Juniper Mist.+ Fortinet SDWAN Routing and Configurations+ Network Cloud for Azure, Including Networking and Cloud Connectivity.**Benefits*** 10% on target bonus* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%* 25 days annual leave (not including bank holidays), increasing with service* Huge range of flexible benefits including cycle to work, healthcare, season ticket loan* World-class training and development opportunities* Option to join BT Shares Saving schemes.* Discounted broadband, mobile and TV packages* Access to 100’s of retail discounts including the BT shopWith over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.**A FEW POINTS TO NOTE:**Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team. #J-18808-Ljbffr
Apply
Location:
Bristol, England, United Kingdom
Salary:
£100,000 - £125,000
Job Type:
FullTime
Category:
IT & Technology

We found some similar jobs based on your search