Overview

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. IPC

Job Title: Trading Systems Customer Solutions Engineer

Department: Customer Solutions, EMEA

Manager: Manager, Customer Solutions

Office Location: London, UK

Role Type: Full time, Hybrid

Role Structure

The Customer Solution EMEA is one of three globally distributed teams consisting of six self-sufficient Sales Engineers located in London, Paris, Madrid, and Frankfurt. The EMEA team operates with a flat structure under a local manager in London and a Director in Frankfurt who manage Sales Engineering tasks. Global responsibility lies with a Vice President who leads the three regions AMER, EMEA and APAC from the US headquarters in New Jersey.

Role Overview

The role will be based in the IPC office in London. The role will require regular face-to-face activities with customers and Sales. Office attendance is expected 3 days a week.

Responsibilities

• Direct Client activities - delivering presentations, demonstrations, design workshops, responding to RFPs, preparing solution proposals and bids, and ongoing lifecycle account support.
• External 3rd party interaction - working within the ecosystem in cooperation with 3rd party consultancies, other vendors and service providers.
• Bid support - RFI, RFP, ITT response preparation and complex solution proposals.
• Indirect support to distribution and regional offices to ensure product and corporate messaging is accurate and on point.
• Working with product management, marketing, and other internal IPC functions to ensure quality lifecycle support to existing clients and constructive input and competitive market feedback for new product and service specifications and campaigns.

How You Will Make an Impact

• Discover, understand, and define customer requirements: Dive deep into customer needs to provide tailored solutions.
• Position IPC solutions within the target environment: Highlight the benefits and relevance of our offerings.
• Respond to technical solutions questions in English and German (if possible): Address a wide range of inquiries with expertise.
• Design customized solutions: Create solutions ranging from optimized standard product configurations to complex projects involving third-party integrations.
• Prepare, host, and deliver tailored presentations and demonstrations: Provide comprehensive insights into products, solutions, services, and designs; technology direction and roadmap; integration and compliance solutions.
• Generate high-quality responses to RFP questions as part of a bid team: Ensure responses are technically accurate, credible, and contextually relevant; professionally written and delivered on schedule with high-quality graphics.
• Act as a conduit between Client Sales executives, Sales Support, and IPC Product Management: Facilitate communication for product enhancements and other requirements.
• Provide product and solution education: Educate internal groups, including Sales teams, new hires, Finance, Executive Management, and others to ensure alignment.

Essential Skills and Experience

Technologies

• Knowledge of IP, UC infrastructure, VOIP, SIP, SOA (Service Oriented Architecture), Web Services
• Cloud technologies/deployments: Azure, AWS, Google
• AI (Artificial Intelligence) - Automation/Analysis/Bots integration
• SBC (Session Border Controller) deployments
• Knowledge of virtualization and containerization: Microservices/Kubernetes/Docker
• KVM (Kernel-based Virtual Machine), VM (virtual machines) and other virtual environments
• Security - including network security, certificates, encryption, authentication, firewalls
• Windows, Active Directory, Microsoft 365, MS Teams, Red Hat Linux, and other environments
• LAN and WAN Network Design
• Voice Recording and archiving
• Application Integration knowledge using standards: OpenFin, FDC3, REST-based APIs, XML, SOAP, and others

• Other important attributes: Credible, structured, and methodical; availability to travel; ability to stay up to date with business and market technologies; excellent verbal and written communication; ability to work in a fast-paced sales environment; ability to deliver clear product presentations and demonstrations; ability to think clearly, creatively, and quickly in demanding situations; friendly and outgoing; driven to high quality and excellence; extremely client-oriented; experience with Microsoft Office 365; experience with Salesforce and Oracle; languages: English obligatory, German highly beneficial, other European languages welcome.

What’s in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees. In addition to a collaborative, high-performing team environment, we offer benefits including:

• Competitive Base Salaries
• Private Medical Insurance, Dental Insurance and Optical Reimbursement
• Salary Sacrifice Pension Scheme
• 25 Holidays per Year Plus Public Holidays
• Additional Time off for Charity Work and Volunteering
• Tuition Reimbursement
• Certification Bonus Program
• Access to "IPC University" our Internal E-Learning Platform
• Structured Onboarding Training and Peer Mentor Support
• Enhanced Parental Leave
• Wellness Program
• Fitness Membership
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Referral Scheme

Additional Information

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs. Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

IPC’s Work Culture: The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together make IPC what it is today. Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by a commitment to constructive dialogue and open-mindedness. We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.