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Customer Solutions Engineering (CSE) Manager

Purpose of the Role

We are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager – to lead our high-performing engineering team in London. You will lead a high-performing engineering team responsible for delivering innovative, customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation, and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE, with a strong emphasis on customer-centric stakeholder collaboration, technical leadership, and business impact.

Key Responsibilities

Strategic & Operational Excellence

• Lead the execution of major lift projects, ensuring timely delivery, profitability, and customer satisfaction.
• Drive continuous process improvements and implement best practices to enhance efficiency and quality.
• Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.
• Develop and manage strategic roadmaps for the CSE team aligned with business objectives.

Innovation & Technical Leadership

• Champion innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning.
• Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design.
• Ensure compliance with engineering policies, safety standards, and local codes.
• Promote collaborative relationships across departments to drive shared success.

Performance & Results Focus

• Lead performance management initiatives, using data-driven insights to improve team output and project outcomes.
• Manage costing strategies to ensure cost-effective and competitive solutions.
• Deliver high-quality inputs for sourcing and supply chain planning.
• Provide expert insights to support sourcing strategies and supply chain optimization.

Client & Stakeholder Engagement

• Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance.
• Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations.
• Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.

Leadership & Team Development

• Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement.
• Set clear development roadmaps for the team, aligning skills and performance with business targets.
• Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence.
• Coach and mentor team members through regular one-on-one sessions and knowledge sharing.
• Foster a culture of accountability, innovation, and continuous improvement.
• Empower individuals to reach their full potential and contribute to team success.

Skills & Experience

• Proven leadership experience managing teams in complex project environments.
• Exceptional stakeholder management and communication skills.
• Proficiency in Microsoft Office, SAP, and data analysis tools.
• Analytical mindset with a passion for solving complex problems and driving results.
• Ability to challenge the status quo and implement improvements across systems, tools, and workflows.
• Deep understanding of engineering principles and project cost management.
• Excellent problem-solving and analytical thinking.
• Strong verbal and written communication skills.

What KONE can offer:

We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts & escalator industry, Car, Bonus, Private Medical Insurance, GymFlex Membership, Dental Insurance, Kone Discounts, Prolonged Disability Insurance (PDI),Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.

W firmie KONE koncentrujemy się na budowaniu innowacyjnej kultury współpracy, w której cenimy wkład każdej osoby. Zaangażowanie pracowników jest dla nas kluczowym obszarem zainteresowania. Zachęcamy do uczestnictwa i dzielenia się informacjami oraz pomysłami. Zrównoważony rozwój stanowi integralną część naszej kultury i codzienności. Stosujemy etyczne praktyki biznesowe oraz dążymy do rozwoju kultury współpracy, w której współpracownicy ufają sobie wzajemnie i darzą się szacunkiem, a dobre wyniki znajdują uznanie wśród współpracowników. Jako doskonałe miejsce pracy z dumą oferujemy szeroki zakres możliwości, które ułatwią osiągnięcie celów zawodowych i osobistych oraz umożliwią zdrowe, zrównoważone życie.

Więcej informacji można znaleźć na stronie www.kone.com/careers