Toyota Financial Services is seeking a customer-focused individual to join the Customer Solutions team. In this role, you will assist customers nearing the end of their financial contracts or those interested in financing a different vehicle make/model.

The position emphasizes excellent customer service and retention. It is telephone-based, and prior telephony experience, along with a passion for customer service and sales, is preferred.

About the Department

The Customer Solutions team operates within the Sales Department, aiming to engage with every customer to retain their loyalty within the brand.

Key Responsibilities

• Manage and retain existing customer portfolios, including those at contract end or during the contract lifecycle.
• Proactively contact customers requesting settlement figures via the ‘My Finance’ app or leaving the brand.
• Reach out to customers nearing the end of their agreements to explore options.
• Provide tailored refinance quotations, ensuring affordability and the best outcome for customers.
• Coordinate with third-party dealerships to meet customer expectations.
• Manage all Itterasshai Loyalty Plan customers, ensuring clear communication and positive outcomes.
• Handle referrals from internal staff.

Requirements

Experience & Skills

• Experience in telesales, sales, or call centers with a desire to focus on sales.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, especially Excel.

Attributes & Behaviors

• Goal-oriented and driven by objectives.
• Ability to work effectively in a fast-paced environment.
• Adaptability to new processes and strategies.
• Approachable and friendly communication style.

Benefits

Toyota Financial Services offers a comprehensive benefits package including hybrid working, car schemes, pension, generous leave, private healthcare, wellbeing programs, social events, and development opportunities.

Recruitment Process

We value diversity and are a Disability Confident Employer. We support applicants with disabilities throughout the process and are willing to make adjustments to facilitate accessibility.