Customer Strategy Consultant

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Customer Strategy Consultant page is loaded## Customer Strategy Consultantlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R1106664The purpose of this role is to provide integrated programme strategy for multi-channel programmes for clients. This role supports daily programme management and delivery for clients and is a partner to the director level personnel on the client side.**Job Description:**Our dentsu Business Transformation (BX) practice in the UK&I exists to propel growth for brands and businesses and sits at the intersection of consulting and creativity. BX combines dentsu’s unique data and technology-driven creativity with management consulting rigour and human-centric design to drive sustainable growth and prepare organisations for the future.Born in Japan and launched in the UK&I in Q4 2024, BX represents a significant milestone in dentsu’s strategic vision to become the world’s leading integrated growth partner. With a 400-strong global community of business transformation experts, BX is already delivering impactful solutions for some of the world’s most iconic brands across telecommunications, financial services, FMCG, and retail.BX supports brands in achieving transformational outcomes, including revenue diversification through new business models; product and service innovation that meets current and future customer needs; organisational redesign to ensure adaptability in today’s dynamic economic environment; cultural and change management programs to drive adoption of new tools and processes.At a time of rapid global change and increasingly urgent challenges, BX offers a fresh, future-focused approach to sustainable growth. By leveraging the Japanese philosophy of Sanpo Yoshi – success through responsibility – BX delivers actionable strategies that create long-term positive impact for business, people, and society.BX’s end-to-end expertise spans three key areas:**Business Strategy** – Defining where to play and how to win. Identifying new paths to growth, pivoting business models and driving customer led innovation to create competitive advantage.**Business Transformation & Change** – Designing and executing future-ready operating models and change strategies.**Customer Strategy** – Designing end-to-end strategies that align customer needs with business goals to drive value, loyalty, and growth.**The role**We’re looking for a high-potential strategist early in their career, with experience from a leading consultancy or brand/creative strategy agency, to join our growing team. You’ll bring a sharp analytical mindset, strong commercial awareness, and a desire to apply strategic thinking in a fast-paced, hands-on environment. As part of our diverse strategy group, you’ll play a key role in projects spanning our three areas of expertise – always driving impactful brand and business outcomes.You will have emerging experience in one or more of our areas of expertise and have an innate interest in the data and human behaviour that underpins your strategies. You will be naturally curious and be abreast of industry best practice. Your ability to tell a story will be important to capture the imagination of the client will be as important as understanding the analysis that your strategy is based on.If you’re someone who likes innovation, we need an energetic self-starter who can quickly build relationships, who can get to the core of the clients’ challenges and deliver insightful, data-led strategies focused on business goals and activated through integrated planning.dentsu have great relationships with our client base which is founded in the trust of providing deep expertise. The environment is fast-paced and challenging, but also a lot of fun. You will be working in a vibrant team of like-minded professionals with a variety of skills, providing a place to learn and grow your expertise and the opportunity to specialise in an area of your choosing.**What we are looking for*** At least circa 2 years in agency or consulting roles preferably with a focus on marketing or analytics* Experience in desk research (competitors, trends etc..)* Naturally curious and confident working alongside our specialist teams to develop and present complex strategies, translating goals and insights into value propositions and connecting your strategy to achievable and coherent activation plans* Some experience in customer journey planning – predominantly direct channels* Strong foundational understanding of the use of data to both understand audiences and evaluate effectiveness of communications, using this knowledge to plan future executions and development* The ability to write and deliver a compelling brief to the delivery teams and be able to objectively evaluate responses* Foundational understanding of the technological capabilities and limitations of different communication channels across Paid Media, On-Site, CRM* A proactive approach to enhancing the strategic proposition with new perspectives, translating the ever-shifting sector needs into supporting crafting a compelling narrative* Strong presentation skills and an ability to bring out the “so what”* A passion for furthering your own skills in order to make our service better**A few of the benefits**Whether it’s the joy of working with people at the top of their game or the social calendar, people love working here – and we hope you will too* Career development through dentsu University and other tools; with access to courses, textbooks and mentorship* Private Medical Insurance, Company Pension, life insurance and other corporate benefits* A selection of other benefits including, birthday day off, ability to buy additional holiday, season ticket loan and 2 volunteer days**Diversity and Inclusion**At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.#LI-Hybrid**Location:**London**Brand:**Merkle**Time Type:**Full time**Contract Type:**Permanent #J-18808-Ljbffr
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Location:
City Of London, England, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
Consulting

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