Customer Success Advisor

2 Days Old

Neulinx Edinburgh, Scotland, United Kingdom

Customer Success Advisor

Neulinx Edinburgh, Scotland, United Kingdom

This range is provided by Neulinx. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Neulinx

Driving Growth in UK & Austin SaaS | Expert in Customer Success and Technical Sales Talent

Customer Success Advisor (x5 Roles)

Location: Hybrid – Edinburgh office (first month in-office, then 3 days office / 2 days WFH)

Hours: Mon–Fri, 9:00am–5:30pm (+ approx. 2–4 weekend days per year)

Want a role where you can make a real impact?

We’re looking for five Customer Success Advisors to join a fast-growing tech company in the travel and property space. Their platform helps short-term rental owners boost their bookings by streamlining how properties are listed and managed across major booking platforms like Airbnb and Booking.com.

You’ll work directly with property hosts to help them get the most from the platform — offering proactive advice, data insights, and guidance that leads to real results. This isn’t a sales role; it’s about driving performance, solving problems, and building long-term relationships.

What You’ll Be Doing

Supporting hosts to optimise their listings and drive bookings
Acting as a trusted advisor — offering best practices, data-driven insights, and guidance
Reviewing performance data to spot opportunities for improvement
Helping users confidently navigate platform features
Collaborating with support, product, and marketing teams to share feedback and improve the customer experience

What We’re Looking For

These are the three key things we’re focused on:

Experience in a customer or support services role

Comfortable/experienced working with KPIs, targets, or measurable outcomes

Thrives in a start-up or small business environment — where things can change quickly, and agility is key

In addition:

Around 2+ years in a customer-facing role — e.g. support, customer success, sales, recruitment, or account management
Strong communication skills with the confidence to advise and guide others
Proactive, resourceful, and someone who genuinely wants to help customers succeed
Comfortable working in a performance-driven team where your input matters

What Kind of Background Might Suit This Role?

This isn’t a role where you need to come from travel or tech — though it’s a bonus if you do! What matters most is your ability to communicate clearly, build trust, and deliver against goals in a fast-paced environment.

You might have experience in:

Customer Success, Support, or Client Services (especially SaaS or platform-based roles)
Sales roles — inbound, consultative, or even door-to-door / charity fundraising
Technical sales support — if you’re good at simplifying complex ideas
Travel agencies or booking support
Recruitment consultants — juggling clients, candidates, and targets
Hospitality guest services or account coordinators
Community engagement or onboarding roles
PropTech or property management support platforms

Bonus Points If You Have

Experience with booking platforms like Airbnb, Booking.com, or Vrbo
Knowledge of property or channel management systems
Confident using CRMs and digital tools

Why It’s a Great Move

Real impact — help small property owners grow and succeed
Supportive, fast-moving team with high standards and genuine collaboration
Clear progression path — as the company scales, your role can too

Interested? Apply via Neulinx or send your CV to jemma@neulinx.co.uk.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Sales, Customer Service, and Business Development
Industries
Travel Arrangements and Software Development

Referrals increase your chances of interviewing at Neulinx by 2x