As a Customer Success Executive or Senior Customer Success Executive, you'll contribute directly to Seopa's success, owning customer accounts, shaping long-term partnerships, onboarding new customers, and driving mutual growth with our clients. This role offers opportunities to progress your career within a growing and supportive team.

We have opportunities for both Executive and Senior Executive levels, and will appoint candidates based on their experience.

Located in Northern Ireland to work on a hybrid basis. Alternatively, candidates must be based in the UK and willing to travel to the Belfast office periodically for meetings and training.

In This Role You Will

• Own relationships with multiple accounts, act as a trusted advisor, understand customer needs, and identify new sales opportunities within existing accounts.
• Negotiate contracts and new product opportunities that benefit both customers and the business.
• Represent Seopa at customer meetings, conferences, and exhibitions to support business development (some UK travel required).
• Share knowledge with colleagues and assist junior employees where appropriate.
• Become a market expert, understanding customer, market, and industry trends to anticipate future needs and identify growth opportunities based on Seopa's product lines.
• Provide product support for customer accounts, collaborating with other teams to resolve issues promptly.
• Onboard new customers, ensuring seamless integration through collaboration with relevant teams.
• Monitor and report on business activities, providing accurate and timely reports to customers and the customer success manager.
• Work with engineering and product management teams to deliver new opportunities and ensure alignment with customer expectations during product rollouts.

Personal Specification

• Determined and eager to embrace new responsibilities.
• Confident communicator: empathetic and comfortable with senior executives.
• Customer-focused: thrives on customer interaction.
• Organised and proactive.

Academics

• Degree in business or IT, ideally with a 2:1 or equivalent, or relevant experience.
• 3 grades Bs or above at A-Level are desirable but not essential.

Essential Criteria

• At least 1 year experience in a customer-facing, account management role, preferably in technology, consulting, insurance, financial, or utilities sectors.
• Experience managing and maximizing profitability of multiple B2B relationships in a target-driven environment.
• Strong analytical skills to interpret data.
• Proficiency in MS Office, especially Excel.
• Proven ability to self-educate.
• Excellent written and verbal communication skills.
• Ability to communicate confidently both face-to-face and virtually.

Desirable

• Experience in IT, e-commerce, fintech, or financial services.
• Understanding of web/software development.
• Experience with CRM or Google Analytics.

Must be eligible to live and work in the UK and align with our company values: SMART, EFFICIENT, OPEN, PASSIONATE, and ACCOUNTABLE.

Remuneration

Seopa offers a competitive salary and benefits package, including:

• Annual performance bonus
• Private medical insurance
• Life assurance
• Competitive pension scheme with annual review
• Health cashback plan
• Hybrid working arrangements
• Additional holidays and options to buy more
• Cycle to work scheme
• Access to online learning
• Discount schemes

About Seopa

This is an excellent time to join our multi-award-winning company. We offer a friendly, dynamic, and inclusive environment with flexible hybrid working. Founded in 2003, with branches in Belfast and Timisoara, we lead in creating and hosting insurance, finance, and utility price comparison engines. Our products are used by over 400 financial partners and millions of customers annually, earning us numerous awards including Deloitte Fast 50 and Best Managed Companies.