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The Company

I am hiring for a fast-growing UK-based agritech company empowering farmers and agri-businesses to achieve sustainable, profitable growth through advanced natural capital analytics. Their AI-powered platform helps users measure and manage key environmental indicators while maintaining full control over their data. Grounded in rigorous science and trusted by industry leaders, this company is driving the next generation of data-led, environmentally responsible agriculture.

Job Title: Customer Success Executive

Location:REMOTE

Salary: £32k - £42K

Contract Type:Full time

The Company

I am hiring for a fast-growing UK-based agritech company empowering farmers and agri-businesses to achieve sustainable, profitable growth through advanced natural capital analytics. Their AI-powered platform helps users measure and manage key environmental indicators while maintaining full control over their data. Grounded in rigorous science and trusted by industry leaders, this company is driving the next generation of data-led, environmentally responsible agriculture.

About The Role

• Join our growing team as a proactive and personable Customer Success Executive
• Be the key contact ensuring clients/customers have a smooth and valuable experience
• Ideal for someone who enjoys relationship-building, problem-solving, and driving customer value
  
  

• Serve as the primary point of contact for a portfolio of clients
• Onboarding customers
• Ensure smooth post sales processes
• Build strong relationships to improve retention and satisfaction
• Understand and support clients in reaching their goals
• Deliver onboarding, training, and engagement sessions
• Monitor client account health and proactively address risks or opportunities
• Respond to customer queries and issues in a timely manner
• Work closely with internal teams to advocate for client needs
• Maintain accurate CRM records and documentation
• Identify upsell or expansion opportunities and pass leads to Sales
• Gather testimonials, case studies, and referrals when appropriate
  
  

• 1-3 years in a customer-facing or account management role
• Excellent communication and interpersonal skills
• Strong customer-first mindset with attention to detail
• Able to manage multiple accounts and priorities efficiently
• Experience with CRM or customer success platforms (e.g., HubSpot, Salesforce, Zendesk)
• Organised, proactive, and positive attitude
• Ideally good with data
  
  

• Remote first company
• Base salary of up to £42K
• Company equity (no commission)
  
  

• Email to recommend someone.
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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