Overview

Join to apply for the Customer Success Executive role at Ricoh UK.

Change your job, change your workplace, change your future. Ricoh is a global technology business delivering graphic solutions and digital services to transform communications and work practices. Ricoh offers flexible hybrid working options.

Location: London (Hybrid) • Package: Competitive salary, bonus and company benefits

What you will be doing

• Act as a key support resource to internal sales teams, executing client-focused tasks that contribute to a seamless sales cycle and timely post-sales activities to enhance the customer experience.
• Liaise between Sales and key departments (Order Processing, Credit Control, Supply Chain) to coordinate and optimise workflows, supporting customer success by anticipating needs and removing obstacles.
• Align and collaborate to enhance the customer journey from order placement through fulfillment, enabling sales teams to focus on engagement, relationships, and revenue generation.
• Apply a customer-first mindset and contribute insights to improve processes, identify recurring issues, inefficiencies, or opportunities affecting satisfaction or productivity.
• Coordinate with sales teams as the main point of contact for cross-functional communication to ensure timely resolution of issues and delivery of high-quality service.
• Deliver against defined service levels and performance metrics set by the Customer Success Team Leader, supporting KPIs and extended business wins.
• Provide consistent support and process reliability to sales and contribute to improved customer retention and success.

Qualifications and experience

• Experience in customer success, account management, quality, or similar client-facing roles, preferably in a B2B or SaaS environment.
• Proven track record of managing mid-to-large client accounts with retention, expansion, and customer satisfaction outcomes.
• Experience working with Commercial/Sales teams with understanding of revenue drivers and sales cycles.
• Ability to identify upsell/cross-sell opportunities and contribute to account growth.
• Excellent communication skills at all levels; good IT literacy and numeracy skills including working with databases.
• Strong attention to detail, time management, and organisational skills; ability to work under pressure; self-motivated with initiative.
• Working knowledge of Oracle or similar tracking software is an advantage.

What we offer

• Flexible and hybrid working in line with role requirements
• An inclusive workplace
• Competitive package with base, bonus and benefits including
• A competitive holiday entitlement, two days special leave per annum for volunteering, holiday purchase scheme
• Flexible retirement plan
• Wellbeing schemes (Employee Assistance Programme, financial protection, life cover, will writing, medical, gym, discounts)
• Company car / car allowance (role-specific), cycle to work scheme
• Career development and lifelong learning opportunities
• Opportunity to join a global company

About Ricoh

Ricoh is a global technology business that designs and manufactures graphic solutions and provides digital services spanning Cloud & IT infrastructure to process automation.

Equal opportunities

We are an equal opportunities employer and open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably on the grounds of protected characteristics. Ricoh is committed to inclusion and diversity and has employee-led affinity groups.

Click here to learn more about life at Ricoh.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting