Overview

We are working with a fantastic Tech company with offices in Leeds city centre who are looking to expand their Customer Success Team with the addition of a Customer Support Executive to work alongside two long-standing key members of the team. A varied and exciting role where the successful candidate will make a difference to the day to day running and efficiency within the business. Driving excellence around the level of service they offer clients; you will be an integral part of a dynamic and ambitious company.

Responsibilities

• Support with new customer implementations
• Working across departments to ensure client implementation runs smoothly
• Analyse data and performance prior to customer account reviews
• Provide training customers
• Schedule and lead Quarterly Business Reviews with customers
• Solidify existing relationships and identify new stakeholders
• Manage the renewal of customer accounts
• Create and issue customer reports
• Provide day to day support to customers

Role details

This is a fantastic opportunity for an account executive to move into a dynamic setting, this role will be hybrid with a minimum of 2 days in the office, working 9-5.30.

Requirements

• At least 1 year in a customer success/customer support role with the ability to communicate with customers at all levels
• Ability to be able to adapt to change
• Attention to detail, able to produce high quality documents
• Extremely organised and able to prioritise to meet deadlines
• Excellent Word, PowerPoint, and Excel skills needed, and experience of data collation, analysis, and presentation
• Advanced Excel skills and data analytic abilities
• Hardworking and strong team player who isn't afraid to 'roll up their sleeves' in a small, growing, and dynamic company

If you hold the above skills and experiences, please share your CV for a confidential review. Due to the number of applications, if you do not hear from us within 7 days your application was not successful