Overview

Customer Success & Implementations Manager

Lead impactful SaaS rollouts across the UK healthcare sector

Remote | R50 000pm

About Our Client Our client is an innovative health tech company delivering cutting-edge solutions to transform patient care in the UK. Their flagship platform is used by hundreds of GP surgeries to improve efficiency, enhance patient outcomes, and drive measurable results. With a mission-driven approach and a focus on tangible impact, they are scaling rapidly across the healthcare sector. The team thrives on collaboration, agility, and a deep commitment to empowering healthcare providers with the tools they need to succeed.

Responsibilities

• Project manage platform implementations, coordinating internal resources to meet rollout deadlines
• Run discovery calls to understand customer goals and tailor launch strategies
• Build scalable onboarding playbooks to accelerate time to go-live
• Manage a portfolio of 500+ GP surgeries, maintaining strong, ongoing relationships
• Lead strategic account reviews and monitor customer health metrics
• Drive adoption and usage of the platform to deliver measurable customer value
• Handle renewal and upsell conversations across your account base
• Troubleshoot technical issues and support customers through configuration
• Create help documentation, video tutorials, and support materials
• Analyse account data to identify trends, risks, and growth opportunities
• Support customers with data protection processes and serve as the internal data compliance expert
• Provide customer feedback and insights to inform product development

About You / Qualifications

• Degree-educated with excellent written and verbal communication skills
• 4+ years in SaaS implementations or customer success, managing complex rollouts
• Proven experience handling large account volumes in a fast-paced environment
• Strong analytical skills, with SQL knowledge preferred
• Technically confident and quick to learn new systems
• Commercially aware, with experience managing renewals and upsells
• Adaptable, proactive, and comfortable in a high-output start-up setting