Our mission is to make meaningful learning a part of your everyday life. The shelf life of our skills is now less than 5 years. So, if you stopped learning today, your skills would soon be irrelevant. Think that’s a big problem? You’d be right.

Enter HowNow. Founded in 2019, our Learning and Skills Platform is disrupting the way people learn and upskill through technology. Whether it's finding a quick answer, learning new skills, or tapping into shared knowledge, we make it easy for people to learn what they need, when they need it.

Already used by fast-growing scale-ups and global enterprises, such as Trainline, Depop, and TomTom, we’re pushing the boundaries of how people learn.

Hi, I'm Sam, the Head of CX at HowNow, and we're looking for an experienced Customer Success Manager to join our awesome team.

There has never been a better time to join HowNow. From raising Series A in 2022 to signing our most exciting contract to date, we are on the precipice of something big, and you can be part of this journey.

We are looking for someone excited by change, who embraces the unknown, and loves to solve challenging L&D business problems our customers face.

Alongside opportunities to develop and grow your career, we're a fun and friendly bunch. Have a look at the video below to understand what it's like to work here.

Day-to-day tasks will include:

• You’ll collaborate with your customers (a few examples here) to define and deliver value aligned with their business needs.
• You’ll discover success stories within your customers, shout about them, and champion their successes.
• You’ll always seek to build and improve, delivering value constantly, not just once.
• You’ll be your customers' biggest voice in HowNow, representing their interests across the business to ensure their success.
• You’ll act as an L&D and/or Skills expert—acting as an extension to your customers' teams, not just a tool.
• You’ll manage your customers' success through our customer success tools, including Success Plans, Account Maps, and Playbooks.

The key things we look for in applicants:

• You have at least 2-3 years of experience as a B2B Customer Success Manager within L&D Tech, with good knowledge of the L&D ecosystem.
• You’ve worked with and demonstrated value using complex SaaS platforms.
• You have excellent written, verbal communication, and presentation skills at all business levels.
• You’re comfortable operating across multiple stakeholders with varying demands.
• You can prioritize effectively in a fast-paced environment.
• You possess a strong sense of empathy and a desire to see your customers succeed.

What you’ll get:

Our salaries are benchmarked using a SaaS tool (Figures), with a band of £45,000 - £57,000. You’ll also be eligible for a 20% performance bonus.

Hybrid working (2 days in our London office, Tuesdays and Thursdays) and flexible hours.

Work from anywhere for up to two weeks per quarter, details here.

Wind-down Fridays, with no meetings from 2 pm onwards to relax and recharge, using this time for work, exercise, study, or family and friends, more info here.

Enhanced maternity and paternity policies, more here.

25 days holiday, bank holidays, and your birthday off.

Enhanced pension scheme, private health insurance through Bupa, access to Yulife app, and life assurance (4x salary).

Annual £500 learning and development budget.

Dog-friendly offices, we love our pets!.

Monthly socials including activities like mini-golf, Hijingo, shuffleboarding, 5-a-side football, and badminton.

Access to HowNow+ learning platform to keep you at the top of your game.

Cycle to Work scheme and financial wellbeing support via Mintago.

What's next?

After applying, we’ll contact you within approximately 3 working days. Sometimes a bit longer, but we’ll keep you updated regardless of the outcome.

1. Invite to a 45-minute video call with Pauline, our Head of People.
2. A 60-minute interview with Lulu, our Head of Customer Success.
3. A 1-hour, task-based interview with Sam, Lulu, and the team.
4. A 30-45 minute meet with our COO and Co-Founder, Kuvera Sivalingam.