Customer Success Manager: Data and Retail Media

About Us

Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker.

Snappy exists to enable local high street businesses to serve their customers online so that local communities thrive, and revenue stays local. Retailers have seen revenue uplifts of between £5k and £120k per month, making the platform mission critical to local business.

Our location

We are a Scottish start-up with 140 colleagues based around the UK and our Head Office is located in Dundee.

We're happy to consider anyone based in the UK - remote working

About the team

Part of the wider Media, Groups, and Business Development function, the Snappy Brand Media Team partners with leading brands from many sectors and aids them in effectively communicating their brands across the Snappy platform. Our mission is to better understand the customer experience while driving value for our retail partners, brand collaborators, and Snappy Shopper itself.

We focus on revenue growth, strengthening customer relationships, and increasing gross merchandise value (GMV), all while aligning with Snappy Shopper’s strategic goals—both short and long-term.

About the Role

The Customer Success Manager will manage end-to-end relationships with some of our key partners who use Snappy Media’s platform. Covering all areas of the engagement including business development and campaign delivery, this individual will use their proven data analytics skills to facilitate brand and sale performance evaluation, generate strategic reporting and to enable the business to identify new business opportunities.

Duties will include, but are not limited to:

• Supporting the delivery and optimisation of retail media campaigns across the Snappy platform
• Acting as the day-to-day contract for client requests and inquiries
• Preparing and collating brand and sales performance evaluations, drawing insights from media, shopper, and retail data
• Assisting in the development of new business evaluations, including market research, opportunity sizing and competitive analysis
• Maintaining up-to-date campaign and client performance dashboards whilst tracking campaign metrics, timelines and budgets for wider campaigns
• Participating in client meetings, preparing agendas prior to the meetings before creating appropriate documentation and noting agreed actions during and after the meetings
• Monitoring industry and category trends to inform both client strategy and business development
• Maintaining and creating appropriate documentation including budget tracker, project timelines, reporting templates and campaign setup forms

About You

To do this job well you’ll need:

• Experience in supporting media campaigns and/or running successful media campaigns
• Proven abilities around data analysis including Excel, but ideally with Tableau and/or PowerBI
• Ideally, proven knowledge of the Retail sector and retail media although we’ll consider those from similar sectors (e.g. wider FMCG)
• Real experience of client management, including business development processes
• Proven experience and knowledge of appropriate marketing processes
• Excellent interpersonal skills

Who you are is as important to us as what you can do. Do these values and behaviours sound like something that would come naturally for you?

• Community: You can understand the wider media market place.
• Be Snappy: You’re able to plan and deliver on time and you use data to measure your success.
• Breaking Barriers: You’ll be delivery focused, able to drive results for both Snappy Group and our partners
• Craic on: You enjoy working with a mix of people whilst focusing on successful results.

If you think you’ve got what it takes but hesitating…

At Snappy we’re all about Community, from the inside out. We hire great people from all walks of life with a wide variety of backgrounds that make our business stronger. We welcome everyone at Snappy that shares our values.

What’s in it for you

Why should a candidate come and do this role at Snappy? If you’ve not already experienced it, time in a high growth Tech start-up is a whole new adventure! As the Company grows, so will your professional growth as you learn how to constantly apply your learning to scale the business at pace. The challenges and opportunities will constantly change, which means you’ll continually be developing new skills - you won’t get bored or be doing the same old routine. You’ll also be closer to where the action happens than most other companies, with the chance to deepen your commercial acumen and influence in a high-growth sector. For someone who wants to learn and develop, we put no limits on your ambition and personal growth!

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Applying

Don’t forget to include a cover note that tells us why you are interested in the role and shares more about who you are and what matters to you.