Overview

Customer Success Manager EU at Primer. Join to apply for the role and help shape the future of payments and commerce with Primer’s unified payments infrastructure.

Primer is the world’s first unified payment infrastructure, empowering businesses to take control of their payment stack, create unique commerce experiences, accelerate roadmaps, and increase payment success. We partner with innovative businesses globally to deliver value at every step of the customer journey.

What you’ll be doing

• Join our growing Customer Success team with ambitious growth plans and scale onboarding of merchants.
• Work with merchants daily, putting their needs first, engaging them at critical points to ensure adoption, growth, and renewal.
• Identify and qualify opportunities for growth while maintaining awareness of risks.
• Represent the merchant internally at Primer, progressing opportunities, risks, and challenges to ensure a great experience.
• Develop a deep understanding of Primer’s product and collaborate across teams to assess and prioritise merchant requests for growth.
• Contribute across the team and organization as Primer grows, taking on varied responsibilities and helping build Primer from the ground up.

What we’d love to see

• Payments experience or related industry background is preferred but not essential.
• Experience in a client-facing role in customer success or account management with a complex technical product; consultancy experience is a plus.
• Excellent interpersonal skills and the ability to nurture relationships across stakeholder groups to generate value for merchants and Primer.
• Strong data analysis skills to identify insights, risks, and opportunities to improve merchant operations.
• Ability to thrive in a fast-paced environment with changing objectives and to balance and prioritise work.
• Collaborative communication with the Primer team to inform prioritisation and manage expectations.
• Strong organisation and discovery skills to clearly understand and prioritise merchant requirements.
• Drive and ambition to grow with the company.

You may not like it here if

• You prefer an office setting; we are remote-first
• You’re uncomfortable with shifting context and navigating ambiguity

Our interview process

Applications are open until Sunday 21 September. We will review applicants the week of 22 September. Successful applicants will be invited to interviews with the team, and every applicant will receive a decision.

• 30 minute call with a Talent Partner
• 45 minute interview with Hiring Manager
• Challenge Stage contextualised to Primer
• 60 minute values alignment interview

What’s life like at Primer?

We’re recognised as a top global employer, including #1 in FinTech for ‘flexibility’. We’re building a culture where people can do their best work and take pride in their impact. We work remotely with strong remote practices and periodic in-person time, including a company retreat and co-working space access worldwide.

The work is challenging, but Primer provides support, a collaborative environment, and a great team. Our benefits include remote work, competitive share options, generous holiday, home office setup allowance, learning budget, private medical insurance, and location-based perks.

Don’t meet every single requirement?

Primer is committed to a diverse, inclusive, and authentic workplace. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We provide equal opportunities to all current and prospective employees regardless of background. Primer adopts a zero-tolerance approach to discrimination.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other