Customer Success Manager for Corporates
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Royal Voluntary Service provided pay range
This range is provided by Royal Voluntary Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Description
Royal Voluntary Service has an opportunity available for a Customer Success Manager for Corporates to join our Volunteer Marketplace team working from home. You will join us on full-time, permanent basis, and in return, you will receive a competitive salary of £42,810 per annum (increasing to £44,095 from 1st October 2025).
About The Customer Success Manager For Corporates Role
Royal Voluntary Service is developing a game-changing new digital platform to boost volunteering in Britain — made possible thanks to £5 million in funding from players of People’s Postcode Lottery.
This platform is being built in response to the significant volunteer shortage facing charities across the UK. Research suggests that up to 164 million additional volunteering hours per month could be unlocked if flexible, digital access to opportunities was available.
Launching in Autumn 2025, the platform will remove barriers to volunteering, making it easier for people to give their time and for organisations to recruit and retain the support they need.
We are seeking an experienced and proactive Customer Success Manager to own the onboarding and early engagement of our corporate partners. This role is hands-on and delivery-focused: you’ll guide corporates through setup (including SSO integration), ensure their linked charities have live opportunities, and deliver a smooth experience for both corporate coordinators and employees.
You will lead the onboarding of our Founder Member corporates during a September 2025 pilot, putting in place the processes, content, and reporting needed to scale corporate onboarding after launch.
Hours: 35 per week
Location: Homebased with occasional national travel
Job Requirements
This is what we're looking for:
- Proven experience onboarding and managing B2B customers, ideally corporates or enterprise clients.
- Experience working with SaaS platforms, SSO integrations or technical onboarding processes.
- Strong HubSpot or CRM workflow and reporting skills.
- Confident working cross-functionally with Sales, Tech, Product, and Marketing teams.
- Excellent relationship-building and stakeholder management skills.
- Highly organised, able to manage multiple onboarding projects in parallel.
- Comfortable in a start-up/scale-up environment where processes are being built from scratch.
- All Founder Members in the September pilot onboarded successfully, meeting success criteria.
- Scalable onboarding process documented and set up and live in HubSpot.
- Corporate KB content published and in use.
- Live dashboards in place for tracking corporate engagement.
- Positive feedback from corporate coordinators and internal teams.
This is what you'll be doing:
Onboarding & Implementation
- Lead the onboarding process for corporate clients during the Founder Member pilot and beyond.
- Coordinate SSO setup with corporate IT teams, Sales, and GoVo Tech, ensuring integration is tested and signed off pre-launch.
- Create and manage corporate accounts on the platform, link test users, and ensure correct permissions.
- Work with Sales and Charity CSMs to ensure linked charities are onboarded and have live volunteering opportunities before go-live.
- Deliver onboarding communications via HubSpot & the Platform, including invites, login instructions, and usage nudges.
- Produce quick start guides and KB articles for corporate coordinators and employees.
- Build and refine corporate onboarding workflows in HubSpot, including tagging, properties, and reporting.
- Create HubSpot dashboards to track pilot metrics (logins, searches, applications).
- Establish and manage feedback loops with coordinators and employees, logging insights in HubSpot.
- Document onboarding playbooks and SOPs for future CSMs.
- Act as the main point of contact for corporate coordinators during onboarding and early engagement.
- Proactively manage expectations, troubleshoot blockers, and escalate issues when needed.
- Provide light-touch account management until a dedicated Account Manager is in place, including quarterly check-ins for higher-value corporates.
- Track and report on pilot engagement metrics for internal and corporate audiences.
- Provide weekly updates during the pilot, highlighting risks, blockers, and successes.
- Use data-driven insights to recommend product and process improvements.
Strategic Awareness
Maintains a strong awareness of long-term goals and plans, keeping the future eventualities and possibilities in mind. Sees the bigger picture. Will make an impact on future direction and outcomes.
Networking
Is able to relate to people and build effective relationships. Likes talking things over with others and works well in an environment of mutual support and information sharing. Is not afraid to direct people or ask for their help.
Decision Making
Generates and promotes solutions that create the best outcomes and makes decisions and commitments within appropriate time frames. Influences others to reach conclusions and achieve agreements.
Supporting & Managing Others
Enjoys supporting other people by getting involved and trying to help them when they have problems. Is comfortable to contribute to joint activities and enjoys teamwork. Is approachable, collaborative and dependable.
Drive & Determination
Is ambitious and determined to succeed. Readily accepts and very much enjoys a challenge and is motivated by having stretching objectives to meet. Is energetic and works hard in order to achieve results.
Creativity
Produces creative and original ideas and solutions. Likes to find and explore new ways of doing things. Comes up with alternative possibilities and options.
Delivers Objectives
Strives to deliver what is expected or required of them and consistently meets objectives and deadlines. Is dependable and does not like abandoned tasks without seeing them through to the end. Work is often conducted in a thorough and methodical manner.
Service Delivery Focused
Identifies and focuses on the individual needs and concerns of the customer or client. Engages and responds accordingly with a professional and high-quality service and is committed to corporate client retention.
Resilience
Easily bounces back from setbacks and is not discouraged for long. Doesn’t easily get hurt or upset and is generally able to manage work challenges. Can accept constructive criticism and doesn’t tend to dwell on what others may think of them.
Equality, Diversity, and Inclusion
Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities.
Job Benefits
This is all the other great stuff you'll be getting:
- Salary of £42,810 per annum (increasing to £44,095 from 1st October 2025)
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society
This is the latest you'll be able to apply, providing we do not close to applicants early:
The closing date for this role is 31 August 2025. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!
We are especially interested in hearing from candidates that are available to start in early September.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Join Royal Voluntary Service and together we can change lives, change communities and change society.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Customer Service, Management, and OtherIndustries
Non-profit Organizations and Software Development
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#J-18808-Ljbffr- Location:
- Hoddesdon, England, United Kingdom
- Salary:
- £80,000 - £100,000
- Job Type:
- FullTime
- Category:
- Management & Operations