Join to apply for the Customer Success Manager role at Hewlett Packard Enterprise.

This role has been designed as a hybrid position, with an expectation of working on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they are, from edge to cloud. Our culture values innovation, diversity, and flexibility, supporting our team members' work and personal needs. We are committed to making bold moves together and being a force for good.

Job Description:

As part of our OCTO HPE team and working within our OpsRamp team, you will be a key driver in revolutionizing cloud computing through building a large-scale, enterprise-ready platform that supports a hybrid edge-to-cloud environment. Our platform helps enterprise IT teams and managed service providers control digital infrastructure, deliver solutions efficiently, and meet security and sustainability goals.

The Customer Success Architect is a technical champion responsible for driving product adoption and value realization with our customers. You will manage the technical health of a portfolio of enterprise clients, owning structured adoption strategies, outcomes, and growth initiatives.

What You'll Do:

• Be a trusted partner for customers on use-cases and product functionalities.
• Lead the application of OpsRamp products to meet business outcomes, including solution design and overcoming technical challenges.
• Develop deep understanding of OpsRamp platform, architecture, and capabilities through training and hands-on experience.
• Maintain a current architecture for each customer based on initial implementation and ongoing health checks.
• Proactively resolve problems and serve as a source of technical information for customer feedback to product teams.
• Perform health checks and document client use cases, building best practice content.
• Establish technical authority with customer stakeholders and document best practices to support growth.

Candidate Characteristics:

• 8-10+ years of experience in solution or enterprise architecture, consulting, or related fields, preferably in B2B SaaS.
• Strong skills in problem management, architecture documentation, and customer expectation management.
• Empathy, organizational navigation skills, and ability to learn new technologies quickly.
• Creativity, attention to detail, teamwork, and a positive attitude.

Required Skills:

• 8+ years in IT management fields, with 5+ years in senior customer-facing roles such as Solution Architect.
• Experience in Observability, Process Automation, Patching, or AIOps.
• Understanding of infrastructure management and modern architectures.

Additional Skills:

Includes accountability, active learning, creativity, critical thinking, teamwork, customer experience strategy, data analysis, and more.

What We Can Offer You:

Comprehensive benefits supporting health and wellbeing, opportunities for personal and professional growth, and an inclusive work environment that values diversity and flexibility.

Let's Stay Connected:

Follow @HPECareers on Instagram for updates on people, culture, and technology at HPE.

Job Details:

Location: Kingston Upon Thames, London, and other UK locations.

Employment Type: Full-time.

Job Function: Other.

Industries: IT Services and Consulting.

HPE is an Equal Opportunity Employer and values diversity in the workplace.