Overview

Customer Success Specialist - Job Description

Role: Customer Success Specialist (with nutrition experience)

Location: Remote, UK Based

Salary: £28,000 - £35,000 (depending on experience)

Working hours: Monday-Friday, 8AM-5PM, 40 hours per week

Job type: Permanent

Start date: November 2025

Who are we?

Medicspot is an award-winning startup addressing the global obesity epidemic through our GLP-1 weight loss programmes, including treatments like Mounjaro and Wegovy.

Obesity is one of the most pressing health issues of our time, causing over 2.8 million deaths annually. The worldwide prevalence of obesity nearly tripled between 1975 and 2016. Today, almost 3⁄4 of adults aged 45-74 in England are overweight or obese.

We’re a passionate, driven, and experienced team looking to solve a very real problem. Our focus is on providing sustainable weight loss solutions to combat obesity and its related health complications. Join us in this mission to create a healthier, happier UK.

What’s the role?

As our Customer Success Specialist, you\'ll be the friendly face and voice that ensures our patients have an amazing experience with us. You\'ll handle everything from answering queries to helping potential patients understand how our programmes work.

We\'re looking for someone who loves helping people, has a knack for clear communication, and can work both independently and as part of a team. We’re also looking for someone with a keen interest in nutrition (extra points if you’re working towards a qualification in this area or if you already have a nutrition related qualification).

Why you should apply

Job Responsibilities Include, But Are Not Limited To

• Handle patient enquiries - pre- and post-registration questions via email and live chat, ensuring quick and accurate responses.
• Host prospect calls - lead video calls to give personalised advice and turn prospects into happy patients.
• Coaching and supporting patients - provide guidance, tips and support for nutrition and encouragement on weight loss journeys.
• Update our content - keep help articles and website info fresh and accurate, and develop chat workflow and AI answers.
• Gather feedback - collect and analyse patient feedback to improve service.
• Support the team - assist with broader patient service and operations tasks.
• Go above and beyond - proactively call patients at the end of their first month to ensure a great experience.
• Own the experience - ensure every patient has a smooth and positive journey.

This role might not be for you if…

Medicspot isn’t the place for everyone. We\'re a fast-moving startup with big ambitions and a clear focus on solving the global obesity crisis. If any of the following apply to you, this probably won\'t be the right fit:

• You need a clear 5-year career plan. If uncertainty and ambiguity make you uncomfortable, this role isn\'t for you. Our path forward isn\'t always straight, and opportunities arise in unexpected ways. You\'ll need to adapt, pivot, and thrive in the unknown.
• You shy away from tough problems. If you prefer your comfort zone, this isn\'t the right place. We\'re tackling big health challenges and need people excited by hard problems and keen to learn new skills.
• You don\'t like wearing multiple hats. In our team, everyone contributes in various ways beyond core responsibilities. Flexibility is key, and you\'ll be expected to help wherever needed.

If this sounds like the kind of environment where you\'ll thrive, we’d love to hear from you. If not, no hard feelings — we want to ensure Medicspot is the right fit for you and us.

Experience And Skills

• 3 years of experience in a customer-facing role, preferably in healthcare.
• A genuine interest in nutrition, with completion of short courses, working towards a qualification, or already a qualified nutritionist or dietitian.
• Excellent verbal and written communication skills.
• Ability to work well both independently and with a team.
• Strong problem-solving skills and attention to detail.
• Comfortable with technology and working in a remote environment (Intercom, Slack, Microsoft Office)
• Familiarity with customer support tools.
• Empathy and patience when helping patients.

What we offer

• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
• Enhanced company pension scheme
• Enhanced family leave
• Flexible working
• Opportunities to grow and learn professionally