Join to apply for the Customer Support Advisor (Validations) role at Hellios Information

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Join to apply for the Customer Support Advisor (Validations) role at Hellios Information

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Location: Oxford OX2 9PH | Type: Full-time, Permanent (Blended Working)

Description

Join Hellios, a leading supplier information and risk management company operating within finance and defence industries. Since our inception in 2012, we've expanded globally, fostering strong client relationships and delivering high-quality services. We are dedicated to fortifying supply chains and upholding industry standards.

We are seeking a Customer Support Advisor to join our dynamic Validations Team, dedicated to ensuring exceptional customer service and accurate validation processes. This role involves guiding customers through validations, maintaining records, and offering first-line support.

Key Responsibilities

• Validate information received from online questionnaires with close attention to detail, and with reference to standard processes, guidelines, and procedures.
• Verifying various financial documentation, certifications, and insurance policies, making sure that it is accurate, reliable, and coherent with company records and policies.
• Making 10-15 outbound calls a day to help guide customers through validation queries.
• Engage with customers, providing guidance during validation processes via outbound calls.
• Maintain accurate customer records using our CRM system.
• Provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online questionnaire required by our buyer customers.
• Offer clear information on completing online questionnaires required by our buyer customers.
• Assist with subscription fee inquiries and payments.
• Actively participate in team meetings and consistently exceed call rate targets.
  
  

• Previous experience in a customer service environment
• Working knowledge of data management and data analysis
• Demonstrated track record in process improvement and meeting targets.
• Strong verbal and written communication skills.
• Education to degree level or equivalent (preferable).
• Good knowledge of MS Office applications.
• Articulate with a confident telephone manner.
• Ability to adapt in a growing business environment.
  
  

• Performance-related bonus scheme (up to 10% of base salary).
• Blended work environment.
• 25 days holiday allowance plus bank holidays.
• Company pension contribution.
• Generous sickness schemes.
• Employee referral programme.
• Free car parking.
• Flexi Friday scheme.
• Paid professional training.
• Regular social activities & team events.
• Opportunity for career growth in a dynamic industry.
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Information Services

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