End Date: Friday 29 August 2025

Salary Range: £25,000 - £25,200

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Flexible Working Options: Hybrid Working

Job Summary

Join our fantastic Customer Service team as a Customer Support Advisor based in Leeds Wellington Place. This is a full-time role starting on 29/09/2025, offering a salary starting at £25,000, increasing to £25,750 after 6 months, with opportunities for further progression through our skill framework.

Shift Pattern

• 4-day week with start times between 8am and 10am and end times between 5.45pm and 7.45pm
• Maximum of 4 out of 7 days (Monday-Sunday)
• Up to 50% weekend days over 4 weeks

Role Responsibilities

• Assist customers with navigating our banking app and resolving complex needs
• Provide outstanding customer support and service
• Engage in ongoing training and skill development

Candidate Requirements

• Passion for helping people and providing excellent service
• Willingness to learn, with full training provided

Benefits

• Hybrid work from home after training
• Up to 15% pension contribution
• Annual bonus
• Private medical insurance
• Share schemes
• Discounts and lifestyle benefits
• 22 days holiday plus bank holidays
• Wellbeing and parental leave policies

About Us

We are committed to diversity, equity, and inclusion, offering reasonable adjustments and guaranteeing interviews for applicants with disabilities through the Disability Confident Scheme. Our new Wellington Place site offers excellent facilities and is well-connected by transport and cycle routes.

Join Lloyds Banking Group to help Britain prosper, shape the future of financial services, and develop your career in an inclusive environment.