We have an opportunity for aCustomer Support Advisorto join our Mutual Exchange team in Basingstoke.
This is a full time permanent role with a mix of home and office working.
The starting salary is £26,000 - £28,000 depending on experience.

The Role:
As aCustomer Support Advisorin our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.
This is a varied and busy role where you will be delivering the best possible outcome for our customers.
You'll need strong attention to detail and the ability to manage multiple cases.
What we are looking for:
* Strong administration skills
* Great customer service and the ability to actively listen
* We need you to have good computer skills as we use multiple systems
* The ability to turn a problem in to a solution
* Empathy and a passion for helping people
* The ability to connect and communicate with colleagues across the business

What we can offer you:
As a member of the Customer Management CentreTeam you'll bepartof a friendly,motivatedandsupportiveworkingenvironment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
* Flexible working
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
* A chance to buy or sell holiday aspart of our flexible benefits package
* A generous pension scheme matching up to 12%
* Life cover as soon as you join us
* Youwill be a part of our Recognition scheme
* A range of wellbeing discounts including Gym Memberships

About us:
It's an exciting time to be a part of the teamas Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committedtoourEqualityDiversityandInclusion strategy and believe that you can truly be yourself at SNG. Take a look at ourcareers site to learn more about us andour values.

Job Summary

• Location

  Basingstoke

• Organization

  SNG

• Job Type

  Full Time Permanent

£26,000 - £28,000 per year depending on experience

• Closing Date

  19/08/2025

• Reference ID

  35828

• Documents

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