We have an opportunity for a Customer Support Advisor to join our team in Newbury.

This is a fixed-term role until June 2026 with a mix of home and office working.

You will be working part-time, 18 hours a week on Monday, Tuesday, and Wednesday.

The starting salary is £12,892 - £13,622 per year (£26,500 - £28,000 full-time equivalent), depending on experience.

The Role

As a Customer Support Advisor in our Customer Management Centre, you'll provide administrative responses to customer queries, resolving them promptly and efficiently, collaborating with colleagues across the business.

This role is varied and busy, where you will deliver the best possible outcomes for our customers.

What We Are Looking For

• Strong administration skills
• Excellent customer service and active listening skills
• Good computer skills, as we use multiple systems
• The ability to turn problems into solutions
• Empathy and a passion for helping people
• The ability to connect and communicate effectively with colleagues across the business

What We Can Offer You

As part of the Customer Management Centre team, you'll be in a friendly, motivated, and supportive environment.

We invest in our people, offering opportunities to develop your skills and make a real difference in people's lives. This role can lead to a career within a successful and diverse organization.

Some of Our Benefits Include

• £450 yearly flexible benefit pot for benefits of your choice
• Flexible working arrangements
• 25 days holiday plus bank holidays, with an extra day each year up to 30 days
• Option to buy or sell holiday as part of our benefits package
• Generous pension scheme matching up to 12%
• Life cover from day one
• Participation in our Recognition scheme
• Wellbeing discounts, including gym memberships

About Us

Sovereign has joined forces with Network Homes to form SNG (Sovereign Network Group). Together, we provide over 84,000 homes and invest in communities across London and the South of England.

Our purpose is to provide good, affordable homes in thriving communities that people love for generations.

We invest long-term in our homes, customers, and partnerships to make a lasting difference. Our financial strength enables us to meet housing needs, regenerate places, and build on community strengths.

We are committed to our Equality, Diversity, and Inclusion strategy and believe in creating an inclusive environment where everyone can be themselves. Visit our careers site to learn more about us and our values.