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The Company

We’re Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK’s most exciting and best-trusted group (you may have heard of some of our sister companies…) and we have a mission.

The Company

We’re Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK’s most exciting and best-trusted group (you may have heard of some of our sister companies…) and we have a mission.

We’re on a path to scale, aiming to become a household name while transforming a long-established industry and helping our customers prepare for, and find support after, death.

But we can’t do it alone, and that’s why we’re assembling a team of top performers to build with us.

Ready to be part of something big?

The Role

We’re looking for a Customer Support Specialist to be the heart and voice of our company. In this role, you’ll provide empathetic, solution-oriented support to individuals navigating some of life’s most challenging moments. Your ability to connect with customers, offer guidance with care, and provide exceptional service will be crucial in shaping their experience with us.

Key Responsibilities

• Be the first point of contact for customers via phone, email, and chat, offering warmth, understanding, and expert guidance.
• Help customers navigate our products and services with clarity and confidence, ensuring they receive the support they need.
• Resolve customer concerns efficiently and compassionately, escalating complex cases when necessary.
• Maintain detailed and confidential customer records to ensure seamless service.
• Gather and share customer feedback to help shape and improve our products and services.
• Collaborate with a passionate team to enhance the customer experience and set new standards in the death tech space.
  
  

• Experienced in customer service or a related field (bonus points if you have experience in high-empathy roles!).
• A clear and compassionate communicator, skilled in building trust and rapport.
• Able to support vulnerable customers with patience, discretion, and sensitivity.
• A problem-solver who thrives in a fast-paced, detail-oriented environment.
• A team player who’s always ready to go the extra mile to create an unforgettable customer experience.
• Comfortable with customer support software, CRMs, and technology.
  
  

• Octopus share incentive scheme.
• Flexible working: 3 days in the office (London Bridge).
• Flexible holiday policy + extra day off for your Birthday.
• Work from anywhere in the world for up to 4 weeks per year.
• Vitality Health & Life Insurance.
• Pension scheme.
• Enhanced parental leave.
• Free Will & LPAs + discounts on other Octopus services.
• Cycle to Work Scheme and access to the Electric Vehicle (EV) Salary Sacrifice Scheme.
• Octopus Giving: we match any charitable fundraising that you do up to £500.
• Octopus Springboard: where we help our employees become fully-fledged entrepreneurs.
• Dog friendly office.
• Breakfast every day, snacks and wellness activities.
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Legal Services

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