Join to apply for the Customer Support Centre Advisor x2 role at Teignbridge District Council

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Join to apply for the Customer Support Centre Advisor x2 role at Teignbridge District Council

Permanent

£25,989 to £29,540 per annum (pro-rated for part-time staff) (career graded)

role at 37 hours per week

Part time role at 28.2 hours per week (potential shift pattern attached)

Do you thrive on variety, enjoy a challenge, and love all things customer-oriented?

Customer Support Centre Advisor x2

Permanent

£25,989 to £29,540 per annum (pro-rated for part-time staff) (career graded)

Full time role at 37 hours per week

Part time role at 28.2 hours per week (potential shift pattern attached)

Do you thrive on variety, enjoy a challenge, and love all things customer-oriented?

We do things well and keep developing.

We’re looking for Customer Support Centre Advisors who are passionate about delivering outstanding service and resolving customer enquiries at the first point of contact. You’ll be part of a friendly, multi-disciplined team where customer focus drives our performance and continuous improvement.

What You’ll Do:

• Provide exceptional front-line customer service across all service areas and access channels.
• Resolve routine enquiries efficiently and empathetically.
• Take ownership of customer interactions, especially in emotive situations, empowering and influencing customers toward positive outcomes.
  
  

• Experience in inbound/outbound contact centre environments or similar customer-facing roles.
• Confidence in handling challenging conversations with professionalism and care.
• GCSEs in English and Maths at Grade C / Grade 4 or above, or equivalent competency gained through work experience and learning.
  
  

• Generous Local Government Pension Scheme.
• Hybrid and flexible working – Part office based, and part home based.
• Free car parking (we also have close access to a mainline train station).
• A refurbished modern low carbon emissions office space.
• Generous annual leave and wellbeing package.
• Heavily discounted membership at Teignbridge District Council Leisure Centres.
• Cycle to Work Scheme.
• Opportunities for career and self-development.
• 24/7 employee discount access and employee assistance support.
  
  

• Have a good level of literacy and numeracy – equivalent to GCSE Maths and English at Grade C (4) or above.
• Bring relevant experience or transferable skills, with the ability to learn quickly and adapt to new challenges.
• Pay close attention to detail and remain calm and composed under pressure, especially in challenging situations.
• Excel in customer service, with clear and accurate communication skills when engaging with colleagues, the public, and partner agencies.
• Enjoy working collaboratively and contributing to team goals and shared success.
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Information Services

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