Customer Support Engineer

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Customer Support EngineerLocation: Edinburgh, UK(Hybrid: 2–3 days per week on-site)Contract Type: Inside IR35Day Rate: Market RateRole OverviewWe are seeking an experienced Customer Support Engineer to join our team on a contract basis.This role provides the chance to work across multiple domains, build expertise in diverse technologies, and develop valuable cross-functional skills within a mission-critical GIS environment.You will be responsible for delivering high-quality support and development across a range of GIS systems and technologies, primarily within the Smallworld Product Suite, with additional exposure to regulatory, third-party and customer-specific customisations.Key ResponsibilitiesAnalyse, design, code, implement, and test GIS solutionsMaintain documentation of the entire process and provide continuous updates to stakeholdersSupport project delivery across multiple domains and contribute to system enhancementsDeliver high-quality GIS solutions and customer-specific customisationsWork with regulatory and third-party product integrationsEssential Skills & Experience10–12 years of hands-on experience in GIS support and development rolesProficiency in the latest versions of the Smallworld Product Suite (PNI / Electric Office)Strong hands-on experience with MagikExperience with Java, SQL, and OracleKnowledge of SWMFS DBA, VMDS, and core GIS modules (PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8)Experience delivering customer-specific customisations and working with local regulatory or third-party productsDesirable SkillsUnderstanding of the Software Development Life Cycle (SDLC)Experience with ESRI ArcGIS suiteFamiliarity with OpenGIS standards #J-18808-Ljbffr
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Location:
City Of Edinburgh, Scotland, United Kingdom
Job Type:
FullTime

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