Customer Support Executive - JustGiving

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Customer Support Executive - JustGiving page is loaded## Customer Support Executive - JustGivinglocations: Remote - United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R0012985**About the role**We’re looking for a Customer Support Executive to join our London office – well, a customer champion!We work with an amazing community of fundraisers, charities and businesses, so we’re looking for someone who’s keen to become an expert in giving and making sure our community and the charities we work with are provided with an outstanding level of support and that their feedback is valued and acted upon. You will be the voice of JustGiving, helping those who need it, when they need it; ensuring our customers are happy and successful in supporting the causes they care about. You’re a natural problem solver who is calm in the face of pressure, and you take real pride in representing what we do.**What you'll be doing*** Providing front-line support for JustGiving charities, companies, fundraisers, crowdfunders and donors* Working across all our channels (i.e. email, chat and - if the occasion arises, over the phone and in person too)* Escalating bugs and fixes through the appropriate channels to ensure that customer issues are resolved as quickly as possible* Listening out for inspiring customer stories and circulating them to the wider business - this helps everyone stay focused on the voice of the customer* Handling difficult customer queries sensitively and confidently**What you’ll bring*** Previous experience within Customer Support isn’t necessary but we are open to it* You will be extremely attentive, organised, caring and motivated* Great listener and confident communicator* Problem solver who is keen to get to the heart of the issue* You are able to thrive under pressure* PASSION FOR DOING GOOD! We're proud of what we do, you should be too**#LI-REMOTE**Stay up to date on everything Blackbaud, follow us on , , , andBlackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence.The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom. #J-18808-Ljbffr
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Location:
London, England, United Kingdom
Salary:
£100,000 - £125,000
Job Type:
FullTime
Category:
Management & Operations

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