Customer Support Representative with French

Customer Support Representative with French

4 days ago Be among the first 25 applicants

Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.

Position Summary

The IAM (Independent Aftermarket Market) includes a team of people each assisting our clients within their allocated country. We are now looking to appoint an ambitious and motivated person to join a well-established and high performing Customer Support team. Our client will rely on this candidate for assistance in the smooth running of PSA related queries. This is an amazing opportunity for an individual who can speak impeccable English and French.

Job Duties

• Returning orders to the Manufacturer
• Liaising with supplier Hubs
• Assisting in claims when damaged parts are delivered
• Order Processing
• Inbound / outbound call activities
• Brand awareness calls

Experience required

• Excellent telephone manner
• Willing to learn and take on new challenges
• Parts experience would be desirable
• Positive personality who will fit into a young and vibrant team
• IT Skills – ideally experience in SAP, Excel and Outlook
• Zendesk Experience or other support ticketing platform (desirable)
• Fluent French and English speaker
• Self-motivated
• Strong organisational skills
• Ability to prioritise workload

This is a hybrid role, working from home and at the OEC office in Newbury 2 days a week.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Software Development and Motor Vehicle Manufacturing

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