Customer Warranty Specialist
8 Days Old
We're currently recruiting on behalf of a well-established and growing organisation for aCustomer Warranty Specialist.
This is an exciting opportunity for someone passionate about delivering exceptional customer service and who thrives in a problem-solving role. You'll be responsible for managing and resolving a wide range of customer warranty cases relating to home improvement products.
Customer Warranty Specialist Duties
- Managing warranty claims via phone and email, ensuring timely and clear communication with customers.
- Investigating each case thoroughly using internal systems and stakeholder input to determine appropriate resolutions.
- Coordinating with key parties to develop and implement a plan of action that effectively resolves customer concerns.
- Applying knowledge of product warranties, workmanship guarantees, and relevant consumer legislation to fairly and consistently resolve cases.
- Handling difficult conversations with professionalism and empathy to achieve mutually beneficial outcomes.
- Organising remedial works where required and scheduling corrective action through internal systems.
- Minimum of 1 year's experience in a customer service or warranty-related role.
- Strong attention to detail and excellent organisational skills.
- Proven ability to manage multiple tasks efficiently and work at pace.
- Confident communicator with great influencing skills and a customer-focused mindset.
- Proficiency with computer systems, including Google Docs or equivalent.
- A positive, respectful, and solution-oriented approach to work.
This is a hybrid role on a rota basis - alternating weekly between 3 days WFH / 2 days office-based and 2 days WFH / 3 days office-based.
Customer Warranty Specialist Benefits
- Annual bonus scheme
- Save-as-you-earn share scheme
- Contributory pension
- Staff discount on a wide range of products
- Access to a colleague discount platform - retail savings, cashback offers, gym discounts, and cycle to work scheme
BBBH33587
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- Location:
- Northampton, England, United Kingdom
- Salary:
- £60,000 - £80,000
- Category:
- Management & Operations
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