Overview

Cyber Security Operations Manager role at Milestone Technologies, Inc.

This position is 100% remote, based in the UK, with flexible hours to support global operations. Reports into the US-based Service Delivery team and collaborates with clients in the UK and US.

Key Responsibilities

• Provide leadership by mentoring and developing a team of cybersecurity professionals, fostering a collaborative, innovative, and high-performing environment through performance management, recruitment, and ongoing training.
• Develop team capabilities through training programs and daily quality assurance activities, including ticket handling reviews and identifying skill gaps for targeted development.
• Oversee daily technical operations within the Cybersecurity Investigations team, ensuring adherence to established client security protocols.
• Manage incident response and forensic investigations in line with client parameters, while suggesting process improvements.
• Lead long-term initiatives for global alignment, process development and standards, change management, and client-facing reporting.
• Keep the team current on new investigation types and ensure applicable investigation skills are available.
• Serve as the primary technical liaison between the client team and UK-based Cybersecurity Investigations team and other departments; prepare detailed reports and presentations on security trends, incident status, and risk mitigation for senior management.
• Monitor scheduling, attendance, timecard tracking, and adherence to applicable laws and regulations in each country.
• Escalate performance and morale concerns to delivery managers and the people experience team with appropriate documentation.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field.
• Cybersecurity certifications (e.g., CISSP, CISM, or equivalent).
• Minimum of 10 years of experience in cybersecurity operations or similar roles (hands-on technical experience).
• Minimum of 5 years of active investigator experience in an IR team, preferably in a global enterprise environment.
• Proven experience leading and managing technical teams.
• Strong understanding of cybersecurity frameworks and standards (e.g., NIST, ISO/IEC 27001, IAM).
• Proficiency with cybersecurity tools and platforms (e.g., SIEM, SOAR, SAS, Sandboxes, EDR solutions, cloud technologies).
• Knowledge of access control principles, cloud technologies (CNAPP, CSPM), data retention, and encryption methodologies.
• Excellent problem-solving, investigative mindset, and communication skills.
• Experience presenting at a program level for clients and/or cross-functional partners.
• Ability to work under pressure.
• Preferred: active participation in cybersecurity communities or forums; knowledge of programming languages (including database queries); forensic investigation experience.

Compensation

Estimated Pay Range: exact compensation and offers will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

Milestone strives to create a workplace that reflects the communities we serve and empowers employees to bring their full, authentic selves to work. We are committed to diversity and inclusion, equity, and belonging as critical to our continued success. Milestone provides equal employment opportunity for all applicants and employees and will not discriminate on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other protected category. Reasonable accommodations are provided for disabled applicants and employees.

Our recruitment team welcomes diverse backgrounds, cultures, experiences, knowledge, and perspectives.