In this role, you will lead the design and delivery of innovative Dynamics 365 solutions that empower clients to transform their operations and customer engagement. You’ll operate across the full lifecycle—from shaping strategy and creating high‑level designs to guiding implementation and optimisation. Collaborating closely with clients and CGI teams, you’ll define architectures that align technology with business outcomes, ensuring every solution delivers tangible value.

You’ll have the opportunity to combine creativity and technical excellence while mentoring others and contributing to the growth of CGI’s Dynamics practice. Every project will offer variety and challenge—helping you to grow your expertise while influencing major transformation programmes.

Responsibilities

• Shape & Strategise: Define Dynamics 365 solution strategies aligned to client goals and digital transformation objectives.
• Design & Architect: Create high‑level and detailed architecture for Dynamics 365 Customer Engagement (D365 CX) and integrated Power Platform solutions.
• Deliver & Lead: Guide implementation, lead workshops, and oversee solution governance to ensure high‑quality delivery.
• Collaborate & Advise: Engage with stakeholders at all levels, translating business needs into technical solutions that drive measurable outcomes.
• Innovate & Optimise: Identify improvement opportunities, leverage Dataverse and Power Platform to extend functionality and efficiency.
• Mentor & Share: Support and develop team members through coaching and knowledge sharing within CGI’s expert community.

To thrive in this role, you’ll combine deep Dynamics 365 knowledge with strong stakeholder engagement and architectural experience. You’ll be comfortable advising senior clients, shaping solutions, and delivering practical, business‑aligned outcomes.

Qualifications

• Proven experience designing and delivering Dynamics 365 Customer Engagement (D365 CX) solutions.
• Strong understanding of the Microsoft ecosystem, including Power Platform, Dataverse and M365 integration.
• Experience developing high‑level design (HLD) documentation and solution architectures.
• Familiarity with architecture frameworks and methodologies (Agile, SAFe, TOGAF, RCDA, etc.).
• Excellent communication, stakeholder management and problem‑solving skills.
• A proactive and adaptable approach, able to balance strategic thinking with hands‑on technical delivery.
• Experience mentoring or supporting the development of others within a project or practice environment.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Benefits

• Insurance coverage
• Medical benefits
• Pension plan
• Member Assistant Programme
• Check4Cancer
• Flexible time off
• Share Purchase Plan
• Member discounts
• Dental benefits
• Vision benefits
• Profit Participation Plan
• Health and Wellbeing Programme

London, England, United Kingdom

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, and you will be expected to travel to CGI offices or client sites 2 to 3 days a week on average.