D365 Support Consultant

New Yesterday

Overview

HSO is a leading Microsoft Dynamics partner delivering services across Retail, Manufacturing, Professional Services, Financial Services and Local Government. We are a values-driven company focused on caring for our people, delivering value to customers, and fostering collaboration and growth.

Purpose of the role

You will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO customer base according to SLA and Customer Contractual requirements.

Reporting line

As part of the Support Team, you will report to a Support Team Lead.

Job function

  • Ensure all support tickets are effectively managed with minimum disruption to the client
  • Support issues are responded to and resolved/plan established within agreed timescales
  • Provide regular feedback to customers regarding the progress of support ticket status
  • Test own allocated developments/fixes before delivering to customers
  • Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts'
  • Build great relationships and become a Trusted Advisor to your owned customers
  • Work as part of the wider Managed Services team
  • Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines
  • Contribute to HSO's knowledge base by documenting and participating in internal training and knowledge-sharing programs

Requirements

Essential

  • Minimum of two years Dynamics AX or D365 Finance & Operations experience
  • Must have a logical mindset and the ability to troubleshoot complex issues

Desirable

  • One or more specialist Microsoft Dynamics 365 competency would be a distinct advantage
  • Manufacturing/Production knowledge
  • Retail/Commerce
  • Finance /Projects
  • Supply Chain Management
  • Service Management
  • Asset Management
  • Professional Services
  • Technical knowledge including SQL Server, Performance investigation, SSRS reports, Logic Apps, Azure, BI Services
  • ITIL Certification

Personal qualities

  • Excellent communication and customer interaction skills
  • Ability to work under pressure and meet agreed targets
  • Learn and keep up to date with industry-specific functionalities within D365 F&O or D365 CE relevant to customer engagements
  • Demonstrate a collaborative, supportive, and inclusive attitude on Support Projects
  • Self-motivated

Location

Our offices are based in Sale (Manchester), Reading or Glasgow. This role is a Hybrid Working role, mostly remote with meetings once per month in our Manchester office.

Hours

Normal office hours are 09:00 to 18:00 (1 hour for lunch). There may be occasions when you will be required to work at other times, including covering the Service Desk standard hours of Monday to Friday 08:00-18:00.

Benefits

Salary: We offer a competitive, market-aligned salary, discussion of package during interview, based on market benchmarks and experience. Eligible employees may earn performance-based bonuses and participate in benefits programs.

Benefits include: Paid Holidays, Pension, Healthcare, Dental, Life Insurance, Tonic Wellbeing, HSO Perkz, Flexible working when required and agreed.

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Other
  • Industries: Technology, Information and Internet
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Apply
Location:
Glasgow, Scotland, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
Consulting

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