Dataand Insight Analyst-CustomerData (Closed)

Salary£50,000 - £55,000

Hybrid, 2 days office based and 3 from home

BrightonandHove,Sussex

TalentHubarelookingforanexperiencedCustomerDataAnalysttojoinathrivingbusinessbasedinCentralBrighton.YouwillplayakeypartoftheirCustomerDatastrategyatanexcitingtimeforthissuccessfulcompany.

KeyresponsibilitiesforthisDataand Insight Analystjobinclude:

• Leadthereporting,insightandanalyticsfortheorganisation,focusingoncustomerdataandstorytelling,providingpro-activereportingandactionableinsights.Withastrongemphasisoncustomeracquisitionandengagementandoptimisinglifetimemembervalue.

• Regularmonitoringandreportingonkeycustomerdatametrics.

• Supportandprovideguidanceonthedevelopmentofcampaignandoverallperformancereporting,actionableinsightanddata-drivenmodelsforuseacrossthecustomerlifecycle(e.g.engagement,attrition,life-timevalue,segmentationandrecommendations/nextbestactionmodelling).

• Producedatavisualizationstohelpsupportandcommunicateimportantlearning.

• Wherepossible,incorporatequalitativefindingsintoquantitativereporting.

WhatyouwillneedforthisData and Insight Analystjob:

• At least 4 years experience in a DataAnalyticsand Customer insight position.

• MembershiporCustomerServices,B2C, Travel or Leisure sector background.

• Experience of working with CRM's.

• Strongoralandwrittencommunicationskills,withexperiencepresentingdatainterpretationandinsightstonon-technicalaudiences.

• Experienceinusingdatastorytellingtechniques.

• KnowledgeofotherdataplatformssuchMicrosoftCustomerInsights,MicrosoftCustomerData,MicrosoftFabric,socialmarketinginsights,andemailmarketinganalyticswouldbebeneficial.

• ExperienceinSQL,SAS,Python,orRprogramming.

• Knowledgeofwebanalyticstoolswouldbehelpful but not essentail.

• SomeexposuretoAItoolssuchasCoPilot.

Benefitsinclude:

• 2daysofficebased

• 24daysholidayplusbankholidays,

• healthcare,

• hybridworking

• pluslotsofotherperks!