Overview

We are seeking an experienced data center professional to develop and deliver advanced training programs in the data center and digital infrastructure domain. As a Data Center Learning Architect, you will support the creation as a subject matter expert and deliver strategic learning experiences to address knowledge and skill gaps in data center technologies. In this senior role, you will leverage your extensive data center expertise, analyzing technical knowledge gaps and crafting impactful training solutions to close them. You will collaborate closely with product teams, engineers, and subject matter experts to ensure training programs align with real-world needs and our product strategy. As the lead instructor, you will also deliver these programs to experienced engineering audiences, confidently fielding advanced questions and discussions. The ideal candidate is passionate about making complex technical learning simple and engaging, combining hands-on data center experience with exceptional subject matter knowledge. This role is based in the EMEA region (to accommodate global training across regions - North America, Asia Pacific etc); fluency in English is required, and proficiency in Spanish and Portuguese is a plus but not critical.

Responsibilities

• Identify Training Needs: Analyze organizational and customer needs to pinpoint knowledge gaps in data center and digital infrastructure expertise, and develop impactful training solutions to address those gaps
• Subject Matter Expertise: Engage with cross-functional stakeholders (product owners, learning design, engineering teams, SMEs) to establish training requirements and define clear learning objectives for new, existing courses and learning pathways. Work closely with our Learning Design teams to develop comprehensive course curricula and materials covering data center architecture, operations, and best practices, ensuring effective and relevant learning experiences.
• Instruction & Delivery: Deliver high-quality, instructor-led training sessions (virtual and in-person) and hands-on workshops. Incorporate labs and real-world scenarios to reinforce learning (e.g., handling hands-on labs and guiding learners through real-life scenarios). Confidently address complex technical questions from experienced engineers during training sessions, providing expert explanations and solutions.
• Subject Matter Collaboration: Work with subject matter experts to review training content and deliverables, ensuring technical accuracy and incorporating industry best practices.
• Represent DCD Academy across industry events where you will demo solutions and/or moderate panels of industry experts talking about a particular important subject for the data center / digital infrastructure market.
• Continuous Improvement: Evaluate the effectiveness of training programs in partnership with customer success, product and learning design departments through data-driven insights to continuously refine curriculum and delivery methods, championing a culture of ongoing improvement in the learning program.

Qualifications and Skills

• Data Center Experience: Extensive experience in data center design and/or operations e.g., implementing redundant power, cooling and network systems to prevent outages
• Technical Expertise: Deep knowledge of data center infrastructure components and best practices - including power, cooling, backup power/generators, networking, and server hardware. Experience with HPC, mission-critical environments and uptime requirements is preferred.
• Communication & Presentation: Excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear, engaging manner. Able to adjust teaching style for varied audiences and facilitate interactive discussions.
• Problem-Solving: Exceptional analytical and problem-solving skills – capable of troubleshooting complex technical issues and addressing challenging questions on the fly. A solid track record of resolving issues in live operational environments or during training Q&A is ideal.
• Collaboration & Leadership: Strong stakeholder collaboration and project/program management abilities, with the interpersonal skills to work cross-functionally and drive initiatives to completion. Comfortable coordinating with product managers, engineers, and other teams to achieve training goals.
• Education & Certification: Degree in Computer Science, Information Technology, Engineering, or a related field (required). Industry recognition is a plus.
• Location: EMEA-based candidates strongly preferred (must be located in or willing to work within the Europe and North America time zones to accommodate global training schedules).
• Language: Fluency in English (written and spoken) is required. Proficiency in Spanish and/or Portuguese is a significant plus for broader regional engagement.

Benefits

• Hybrid working scheme (mix of office and remote working - ability to travel to the Central London Office).
• Delivery of learning programmes will happen from a home/office or in the client’s chosen environment.
• 25 days holiday entitlement, long service leave, and 1 gifted celebration day off per year
• Paid sick leave, life assurance, and income protection
• Access to a health cash-back plan, health and wellbeing service, and EAP
• Enhanced employer pension contribution and parental leave
• Regular socials and celebrations
• Opportunity for worldwide travel

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Media Production