Responsibilities

Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to virtual infrastructure requiring the ability to research, analyze, and resolve problems effectively to meet established performance metrics. Maintain documented (e.g., Disaster Recovery) procedures for OS Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems. Would require on-call availability and working 24 x 7 shift hours. Active coordination with team members and other groups to effectively perform basic Windows Server and administration support for daily operations. Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, network and port configuration, host-based firewalls, and peripherals.

Preferred Skills

Ensuring effective and efficient management of day-to-day 24x7 Datacenter Operations. Including industry leading Cloud hosting like AWS, Azure, IBM Softlayer, etc. Total IT experience 12-15 yrs, with minimum last 8 year in DC Operations and Cloud Administration. Manage/Improve the workflows and throughput for data Centers Operations. Should be a subject master’s in data Center and Cloud Operations. Ensure all operational KPIs and Metrics are being measured and met inside his/her Data Centers(s). Play a key part in innovation and driving automation within Data Center Cloud services. Be passionate about the quality and quantity of services being provided by the Data Center Operations and Cloud support teams and continuously strive to improve our Customer Experience. Management of large-scale events in the Datacenter(s). Part of an on-call rotation for Datacenter Issue escalations. Vendor management/monitoring vendor performance. Ensuring his/her Data Center is compliant with all relevant security policies and procedures. Knowledge of server hardware maintenance/troubleshooting across multiple server vendors. Including but not limited to serves, storages, routers, switches, firewalls, load balancers etc. In-depth knowledge of Windows administration, Linux/Unix, Network and Storage systems. Either Windows 2012 MCSE or Linux/UNIX certification and administration experience Professional certification on two or more of the public cloud offerings including AWS. ITIL certified In-depth knowledge and experience of change / incident management. Solid data mining/ analysis skill. High literacy in security and customer data protection. Network certification - CCNP, Network+ Storage systems experience. Fluent English verbal and written proficiency. Solid communication skill set (decision making, confrontation management, commitment, coaching the team). Project Management skills. People Management skills. Plan upgrade & patching Build scripts

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