Overview

The University of Manchester is seeking a CRM Migration Manager to lead the migration of its Development and Alumni Relations (DDAR) CRM system from Raiser’s Edge to Salesforce. This full-time, fixed-term role supports the university’s fundraising and volunteering goals, as well as technology and infrastructure, and aligns with the Manchester 2035 strategy. The position is based in Manchester with hybrid working arrangements.

This migration is the first phase in implementing the university’s CRM strategy. The project supports the upcoming fundraising and volunteering campaign launching in November 2025 and is crucial for broader IT modernisation as part of the university’s strategy launching later this year.

Responsibilities

• Manage and deliver all DDAR business-side objectives of the CRM migration project, reporting to the Deputy Director (Development Services).
• Line-manage and coordinate the DDAR CRM Migration Officer and collaborate with stakeholders across the organisation.
• Lead requirement gathering, design input, data migration oversight, system integration, and user acceptance testing.
• Provide business change support, post-live system assurance, and decommissioning of Raiser’s Edge.
• Support institutional aims in fundraising and volunteering campaigns and contribute to IT modernisation efforts.

Qualifications

• Proven experience delivering business-focused IT projects, technical management of information systems, relationship building, team leadership, and expertise in CRM systems.
• Experience using Blackbaud’s The Raiser’s Edge is crucial.
• Strong communication, organisational, analytical, and problem-solving skills.
• Perceptive, resilient, collaborative, results-oriented, creative, and willing to work outside normal hours when necessary.

What you will get in return

• Fantastic market-leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we support an inclusive working environment and welcome applicants from all sections of the community regardless of age, disability, ethnicity, gender, gender expression, religion or belief, sex, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here. Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any CVs submitted by a recruitment agency will be considered a gift.