Delivery & Customer Success Manager - (Based in Manchester)

Doccla is redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home, supporting patients across the full care journey—from early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and support health systems across the UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.

We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.

Why Join Us?

This is your chance to join Doccla at a key stage in our growth. We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains.

We’re solving real problems for patients and health systems—and growing fast.

What You’ll Do as a Delivery & Customer Success Manager - North

• Take full ownership of the client relationship, leading meetings, and ensuring their needs and expectations are consistently met

• Manage the end-to-end creation and implementation of pathways, coordinating efforts both internally and externally to ensure seamless execution

• Regularly prepare and present reports to clients including: SLA reports, red alert reports, patient feedback reports, referral reports, etc and create action plans to optimise performance

• Lead initiatives to enhance client engagement and ensure optimal utilization of capacity, driving continuous improvement

• Act as the customer’s advocate within the organisation, ensuring their feedback is escalated to the appropriate team

• Collaborate with the commercial team to define and execute a strategic account plan for each client, aligning efforts with business objectives

• Where possible, identify and pursue opportunities for upselling and driving business growth

Ideally this candidate will be based in the North of England due to proximity to clients.

What Experience You’ll Bring to the Team

• Relationship Building and Maintenance: Skilled at building and maintaining strong, trust-based relationships with clients, fostering long-term partnerships

• Organised and Structured: Maintains an organised and structured approach to work, ensuring all tasks and projects are managed efficiently and effectively

• Navigating Challenging Conversations: Confident and adept at handling difficult conversations, maintaining professionalism, and finding solutions in complex situations

• Autonomous and Decisive: Operates with a high level of autonomy, making informed decisions quickly and effectively to drive progress

• Motivational: Inspires and motivates others with a positive attitude, fostering a collaborative and productive work environment

What We’re Looking For

• Relationship Building and Maintenance: Skilled at building and maintaining strong, trust-based relationships with clients, fostering long-term partnerships

• Organised and Structured: Maintains an organised and structured approach to work, ensuring all tasks and projects are managed efficiently and effectively

• Navigating Challenging Conversations: Confident and adept at handling difficult conversations, maintaining professionalism, and finding solutions in complex situations

• Autonomous and Decisive: Operates with a high level of autonomy, making informed decisions quickly and effectively to drive progress

• Motivational: Inspires and motivates others with a positive attitude, fostering a collaborative and productive work environment

How We Work

We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first.

To thrive here, you’ll need a can-do attitude and a action-oriented approach, along with a willingness to learn and grow through open feedback.

We’re a hybrid team, with offices in London, Denmark, Germany, and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet-friendly space. Some roles are fully remote, depending on the team and responsibilities.

What You’ll Get

Annual Leave & Holidays
25 days annual leave + up to 8 UK bank holidays
Option to buy or sell holidays

Remote Working
Flexible remote options
£200 remote working stipend

Financial Benefits
Employee stock options
4% pension on full basic pay
4x salary life insurance

Health & Wellness
Private health insurance
4 months full pay for birthing parent*
4 weeks full pay for non-birthing parent*
Sick pay

In-Office Perks (London HQ)
Free daily lunch
Pet-friendly office

Other Benefits
£500 L&D budget per person
Cycle to work scheme

Via Smart Health:
24/7 GP appointments
Mental health support
Nutrition & fitness advice
Second opinions & health checks

In Return for Your Hard Work

• A competitive compensation package (base + stock options), with half-year and annual performance reviews
• The chance to work on patient-first, system-level healthcare challenges in one of Europe’s leading healthtech companies
• Opportunities for growth and leadership — we want you to challenge the status quo, own your impact, and continue developing, with our full support

Diversity at Doccla

We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences.

We’re committed to equal opportunity hiring—regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.

Safer Recruitment

We are committed to safer recruitment practices. If the role involves access to children or vulnerable adults, a Disclosure and Barring Service (DBS) check will be required.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.

Seniority level

• Not Applicable

Employment type

• Other

Job function

• Other

Industries

• Hospitals and Health Care