Overview

Delivery Manager role at Bristol Civil Justice Centre within HM Courts & Tribunals Service (HMCTS). The role involves leading a team to ensure smooth operation, meeting performance objectives, and delivering a customer-focused service in a process- and compliance-driven environment.

Responsibilities

• Lead the Bristol Civil Justice Centre team and support the Operations Manager to meet operational needs and performance objectives.
• Maintain positive working relationships with the judiciary, supporting agencies, voluntary and user groups; strive for continuous improvement and improved service levels.
• Manage complaints and complete corrective actions within set timescales; ensure Health and Safety, IT/workstation compliance, and escalate court facilities issues to HMCTS Estates teams.

About You

Hands-on problem solver who can engage with people at all levels and deliver excellent service through effective team leadership. A confident communicator who can engage with all court users, set local priorities aligned to national/regional strategies, and manage teams to meet targets within allocated budgets.

Qualifications & Experience

• Experience in leading teams in a customer-facing, performance-driven environment.
• Ability to reflect on issues, take collaborative and diplomatic approaches, and drive improvements.
• Knowledge of process and compliance environments and ability to manage a budget and staff development plans.

Working Arrangements & Location

Hybrid working arrangements may be available; this role is office-based to provide HMCTS services to the public. Standard full-time hours are 37 per week; part-time patterns may be considered in line with policy.

Salary & Benefits

• Salary £35,335 - £37,847
• Annual leave, pension, training, and flexible working benefits typical of the Civil Service.

Other Details

• Closing date: 06-Oct-2025 (note: listed as past; status may be updated in system).
• Application method and further information are provided in the job attachment and on the official vacancy page.