Overview

Deputy Director of Services and Innovation – Home-based (with regular travel across the Central Region of England and occasionally to our London Head Office).

Family Action transforms lives by providing practical, emotional and financial support to those experiencing poverty, disadvantage and social isolation. Since 1869 we have been building stronger families, and today we work with over 60,000 families across more than 190 services. We also support thousands more through national programmes and grants, ensuring everyone has the tools to overcome challenges and thrive.

We are now looking for a Deputy Director of Services and Innovation to join us on a full-time, permanent basis, working 37 hours per week.

The Role

• Lead operational teams across the Central Region, driving service delivery, transformation, and strategic growth.
• Be accountable for performance, safeguarding, quality assurance, and risk management while overseeing budgets and leading Operational Managers and an Assistant Director.
• Build strong partnerships with commissioners, funders, and stakeholders to ensure services are sustainable, inclusive, and outcome focused.
• Drive innovation, embed continuous improvement, and shape new service models that respond to the needs of children, families, young people, and adults.
• Lead regional stakeholder engagement and cross-sector partnerships.
• Oversee service and financial performance to ensure value for money.
• Drive new business opportunities, tenders, and innovative service design.
• Ensure robust safeguarding, equality, and compliance standards across all services.

About You

To be considered as our Deputy Director of Services and Innovation, you will need:

• Experience managing a range of complex services for vulnerable groups.
• Experience of partnership and stakeholder engagement at senior levels in other organisations and government bodies.
• Experience leading large and geographically diverse teams, budgets and income generation over £2 million.
• Knowledge of safeguarding and regulatory frameworks.
• Strong data analysis and reporting capabilities.
• A recognised professional qualification in social work, health, education, youth work, or equivalent.
• A Leadership & Management qualification (minimum Grade 5) and/or equivalent experience in senior management and leadership.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

The closing date for this role is 28th September 2025. Interviews and an assessment exercise will be virtual over Microsoft Teams, week commencing 13th October 2025.

Other organisations may call this role Deputy Director of Operations, Deputy Director of Services, Assistant Director of Operations, Regional Operations Director, Head of Service Delivery, Director of Service Innovation, Deputy Director of Programmes, or Deputy Director of Family Services.

Webrecruit and Family Action are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready to take your senior leadership career to the next level as a Deputy Director of Services and Innovation, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.