Overview

The change delivery and system team oversee the HMPPS governance for change referred to as the Gateway Management System (GMS). The GMS is used to triage/approve change activity through to delivery and completion. The Deputy Head of Change Delivery is a senior role that plays a pivotal part in the strategic and operational management of HMPPS change initiatives at an area, prison group and probation regional level. Working directly to the Head of Change Delivery, this role involves working closely with senior leaders so that their team can drive forward local strategic change priorities whilst overseeing and supporting the successful area implementation of nationally led change projects in alignment with the organisation\'s vision and goals.

Responsibilities

• Strategic Leadership: Provide strategic input and oversight for change at an area/prison group/probation regional level using the systems and intelligence available to and maintained by the Change Delivery Team. Contribute to the development of area/regional/group led strategic planning such as business plans, risk management etc as required. Lead or support on specific national strategic activity on behalf of all areas/wider change directorate as required.
• Team Leadership: Manage and inspire Change Delivery staff, provide clear guidance and hold them accountable for their roles and responsibilities regarding the Gateway Management System and change management best practice. Lead on recruitment for the team and support team development and performance, ensuring that objectives are met and workloads are managed effectively. Develop a team identity built on professional role modelling, inclusivity, consistency of approach and collaborative leadership.
• Stakeholder Engagement: Act as the regional probation/prison group face of change delivery, engaging actively with senior stakeholders through reporting, consultation and overseeing tiered change delivery support. Proactively manage local relationships by participating in regional/group/area governance forums and priority change project meetings with internal/external stakeholders including in person in establishments and probation offices. Deputise for the Head of Change Delivery in area/national meetings as required. Provide a link between Area and national Change Systems and Delivery colleagues for escalation/feedback and clear direction to the team.
• Compliance: Ensure compliance with the GMS as a critical aspect of the role. Uphold professional standards within the team ensuring work meets national expectations as defined in the service level agreement and protocols for GMS and PftW. Ensure change reporting is accurate and comprehensive when presented to senior stakeholders or used nationally.
• Change Management Excellence: Ensure the Change Delivery Team utilise best practice in change management through training, continuous professional development and supervision. Apply a flexible tailored approach for change delivery based on tiering principle that resources follow complexity, working to nationally defined expectations. By exception, the Deputy Head may lead on or co-manage high priority complex change initiatives.
• Performance Monitoring and Reporting: Provide formal reporting at Area/regional/probation senior leadership level, offering assurance of change load and delivery progress. Use information to monitor and manage team performance and data quality.
• Risk Management and Continuous Improvement: Build a culture of effective risk management and continuous improvement to ensure change is implemented and embedded. Use reporting outputs to gain senior leader engagement. Work with the Change System Team in ongoing development of the GMS and related systems/protocols.

About the Change Delivery Group

• Last year, the Gateway Management System (GMS) was expanded to include the prison service, enabling effective capture, coordination and sequencing of change to minimise impact on frontline colleagues.
• There are 6 Area Change Delivery Teams and 3 National Change Delivery Teams coordinating local, national and programmatic change projects across HMPPS.
• The Midlands Area Change Delivery Team is led by Jenna Titley and covers East and West Midlands Probation and Prison Groups.
• The group is committed to evolving and enhancing the service, leveraging a wealth of experience across the directorate.

The Change Environment and Governance

Across HMPPS, change workstreams operate at any given time and the number of workstreams fluctuates as programmes are created or closed. The Change Group oversees change across the agency and provides the drivers and enablers to ensure reforms are implemented and embedded. Some programmes may fall within portfolios and are subject to governance and reporting; others may fall outside but are still monitored and supported.

Gateway Management System (GMS)

The Gateway Management System is the mandatory, centralised system for capturing, mapping and sequencing change proposals or information requests for operational colleagues. It provides leaders with a clear view of incoming changes to support informed decisions based on workload and priorities.

Working Arrangements

The MoJ offers Hybrid Working arrangements where business need allows. The role is UK based (not overseas). Some roles may not be suitable for Hybrid Working; arrangements will be discussed with the successful candidate and are subject to regular review. Roles may be based in a MoJ office location or at Justice Collaboration Centres or Justice Satellite Offices on appointment and after pre-employment checks.

Benefits and Diversity

• Flexible working patterns: part-time, flexible and job-sharing considered.
• Family-friendly policies and flexible benefits (voluntary benefits, discounts).
• Redundancy risk guidance and redeployment opportunities where applicable.
• Paid parental leave and supportive arrangements for staff with disabilities or long-term conditions.
• Annual leave: 25 days on appointment, rising to 30 days after five years, plus public holidays.