Job Description

Reference: CCC00445

Deputy Operations Manager

We have an exciting opportunity for a motivated and enthusiastic individual to co-lead and assist in managing the Parking and Shopmobility Service, with a focus on customer service, commercial performance, and operational excellence.

You will play a key role in delivering high-quality services through effective asset management, financial oversight, and continuous improvement. Supporting the Operations Manager, you'll help create and manage service and corporate contracts, drive revenue, and identify savings while maintaining best practices.

Responsibilities include managing budgets to ensure resource efficiency, meeting financial targets, and supporting long-term sustainability through sound financial planning and cost control. You will oversee the full contract lifecycle, lead procurement, monitor performance, and ensure compliance. Your project management skills will support system upgrades and service improvements, balancing strategic goals with daily operations.

Experience motivating teams in a customer-focused environment, leading change, influencing outcomes, and delivering results is essential. Strong analytical, financial, and organizational skills, along with the ability to build relationships and drive innovation, are required in this fast-paced role.

Due to the nature of this position, travel around the city is necessary, either in your own insured vehicle or by bicycle. The successful candidate will need to complete an Enhanced Disclosure & Barring Service (DBS) Check.

What we can offer

• A variety of learning and development opportunities
• Access to the Local Government Pension Scheme (LGPS)
• Additional Voluntary Contribution (Shared AVC) Scheme
• Agile and Flexible working
• Annual leave purchasing scheme
• Annually negotiated pay and progression
• Confidential advice and support via an Employee Assistance Programme
• Cycle to Work Scheme
• Family-friendly policies
• Flexible Bank Holidays
• Free swimming at CCC pools
• Generous annual leave: 25 days, rising to 30 after five years, plus 8 public holidays (pro-rata for part-time)
• Gym Membership salary sacrifice scheme
• Home & Electronics salary sacrifice schemes
• Over 750 discounts through Lifestyle Savings
• Professional Membership Fees paid (dependent on role)
• Relocation assistance in approved cases
• Staff reward and recognition programs
• Subsidized public transport

This is a full-time role, 37 hours per week. If you are interested in a job share, please contact us to discuss.

Contract: Permanent

Salary: £40,476 - £45,718 per annum (City Pay Band 6), pro-rata for part-time

Location: Primarily at Grand Arcade Car Park, with occasional remote work

Application deadline: 24 July 2025

For more information, visit our website or contact Daniel Morgan at 01223 458235 or daniel.morgan@cambridge.gov.uk.