Overview

Design Researcher - Segments and Propositions (12-Month FTC) at Lloyds Banking Group

JOB TITLE: Design Researcher (12-Month FTC)
LOCATION(S): Leeds / Birmingham / Manchester / Bristol
SALARY: £59,850 - £66,500
HOURS: Full-Time
DURATION: 12-Month Fixed-Term Contract
WORKING PATTERN: Hybrid, with at least two days per week in the office

What you’ll do

• Develop and lead the research strategy for a key area of the business
• Manage the research plan and roadmap for your service or product area
• Deliver research to solve customer problems, unlock new opportunities, and guide what is created
• Work across the product development lifecycle, from generative to evaluative research
• Conduct mixed-methods research and triangulate results to produce robust insights
• Synthesize insights into an actionable narrative to inform design and product decisions
• Communicate and influence wider business stakeholders with clarity and conciseness
• Collaborate with design, product, and engineering teams
• Engage with the wider Design Research and Analytics community

What you’ll need

• Experience working with design and product teams to identify and prioritise research questions
• Ability to create research roadmaps and plans with short-term objectives and strategic direction
• Deep qualitative research experience (e.g., usability testing, concept testing, depth interviews)
• Synthesise insights to create a shared understanding of user needs and opportunities
• Strong communication and stakeholder engagement skills
• Experience combining qualitative and quantitative methods
• Ethnographic experience (e.g., contextual enquiry or diary studies)
• Experience triangulating data from different sources to tell compelling customer stories
• Experience with accessibility research and/or vulnerable customers
• Willingness to share expertise and learn from others

About working for us

We are inclusive and aim to reflect modern society in our organisation. We want our people to belong and perform at their best, regardless of background, identity or culture. We welcome applications from under-represented groups.

We are disability confident and can provide reasonable adjustments to recruitment processes upon request.

Benefits

• A generous pension contribution of up to 15%
• Share schemes including free shares
• Flexible benefits you can adapt to your lifestyle
• 30 days' holiday, plus bank holidays
• Wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact, learn, grow and thrive? Apply today and find out more!