OverviewDesignate Team Manager - UKAll the detailsWork PatternWeek 1: Sunday: 08:00 - 17:00, Monday: 08:00 - 17:00, Wednesday: 08:00 - 17:00, Thursday: 08:00 - 17:00, Friday: 08:00 - 17:00Week 2: Monday: 08:00 - 17:00, Tuesday: 08:00 - 17:00, Wednesday: 08:00 - 17:00, Friday: 08:00 - 17:00, Saturday: 08:00 - 17:00SummaryOur Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it\'s meaningful to you, it\'s important to us.We are committed to inclusivity and encourage applicants from all backgrounds. If you feel you would benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.PurposeSupport the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountabilityRole model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customersRecruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and regionEnsure colleagues understand and are motivated to deliver their partSupport the store to trade safely and legally, protecting Customers, Colleagues and the M&S brandSupports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more oftenKey AccountabilitiesDrive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI'sSupports the delivery and embedding of the business transformation plan and change initiatives for their areaDelivers great standards and service by setting clear expectations with store colleaguesCreate the right culture, role modelling new digital ways of working and leadership behavioursCreate a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell wellDeliver brilliant basics through the teamSeeks customer feedback and takes action to deliver improvementUses data and insight to improve customer instore experience, improve the operation and drive performanceSupport the delivery of Plan ARegularly review individual performance through quality conversations, managing underperformance where required and celebrating successRecruit for the team, ensuring new starters have a brilliant onboarding experienceDeliver all line management activities in line with company process and policyBuild an active working partnership with BIG, provide feedback and support the development of BIG repsDeliver operational excellence to maximise product availability, minimise stock and cash lossEnsure process and task is delivered in line with business expectation and operating standards allocating resource accordinglyMaintain a safe and legal store environmentSupports visual merchandising updates across all launches, events and campaignsTechnical Skills/ ExperienceAbility to lead a team to deliver excellent customer service and KPI\'s across the storeCreate the right culture, role modelling new digital ways of working and leadership behavioursHas a good understanding and up to date knowledge of commercial, visual, operational and people processes and systemsUses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profitGood working knowledge of VM principlesGood level of digital capability and an understanding and use of all systemsGood knowledge of the legal requirements across their area of accountability and the storeKnowledge of our people policies and managing performance within a teamThe ability to have difficult conversations with effective resolutions with colleaguesGood communicator and listener who will inspire, share their knowledge and best practices with othersAbility to plan and review across the week and the monthAbility to deliver under pressure demonstrating resilienceAbility to build and maintain relationships with key stakeholders across the store and regionDemonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindsetKey Leadership CapabilitiesSuccessfully embeds change for lasting commercial impact and resultsAddresses beliefs and mindsets around resistance to change and supports colleagues in adaptingTakes ownership and accountability for the success of their teamSpends time coaching colleagues to accelerate performance and personal growthRecognises high performance and supports poor performers to improveShows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work areUses customer feedback and market trends to guide teams workHelps teams understand information and business messages by actively seeking out opinions and asking questionsUses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleaguesSeeks the best solution for M&S by proactively collaborating with colleagues from across the businessKey Relationships and StakeholdersCustomersColleaguesStore LeadershipRegional LeadershipBIG #J-18808-Ljbffr