All the details

Summary

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in‑store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports career progression in the future. We have a flexible/hybrid approach – talk to us about part‑time or job‑share opportunities in this role, if it is meaningful to you it is important to us.

What's in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We are an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Benefits

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include:

• Driving a selling culture within your team.
• Consistently raising performance and capability of the team to support developing internal talent.
• Utilising and exploiting data to support operational decisions.
• Implementing a continuous improvement mentality within the team and working in partnership with the wider team.
• Energising your team to deliver first‑class customer service within a fast‑paced environment.

Who you are

Your skills and experience will include:

• A proven leadership track record and the ability to lead effectively through ambiguity.
• Being digitally confident. Having an understanding of systems and having the ability to exploit them.
• Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
• Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
• Demonstrating flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you would benefit from any support or reasonable adjustments during the recruitment process, please let us know when completing your application.