Job number UU03236 Country United Kingdom Region Lancashire Location name Lancaster Water Treatment Works, Little Fell Lane, Scotforth, Lancaster, LA2 0RF Posting End Date 30/07/2025 Band 6a Role Type Permanent Work hours 37 Hours per Week Salary £38,462

Salary - £38,462
Work Type - Hybrid
Job Location - Lancaster Water Treatment Works, Little Fell Lane, Scotforth, Lancaster, LA2 0RF
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• Enhanced parental leave schemes

Job Purpose

You'll ensure compliance with relevant statuary Water Regulations, Water Quality Regulations and United Utilities conditions of service through technical inspections and investigations.

Carrying out Pipe inspections and make customer visits to offer advice, guidance and support to customers and developers. Undertaking routine and targeted audits of work execution on new sites to ensure data quality and up to date site intelligence both during and at the end of their construction.

You'll give United Utilities assurance regarding the quality of the water assets that we are constructing and or adopting, that will minimise future disruption/liability from inadequate working practices. Supporting the illegal connections team by undertaking site based audits where non-compliance of UU policies/processes has been identified and monitor any agreed remedial actions are undertaken by the appropriate parties, within agreed timescales.

Accountabilities & Responsibilities

• Ensure compliance with relevant statuary Water Regulations, Water Quality Regulations and UU conditions of service through technical inspections and investigations.
• Carry out pipe inspections in line with the business operating model for planned work types including all new Domestic and Commercial connections to the water network. The inspection will include the supply pipe and all associated fittings Meter housing, manifold, stop tap, drain off and primary back flow prevention.
• Point of contact for the Developer Representative (Site Manager), SLP/agent and UU Technical Team. Ensure up to date site progression/status – Plots built, connected and meter installed, not yet built. On a proactive/reactive basis.
• To ensure all new adoptable assets are visible and operable following installation prior to adoption and handover to water network
• Undertake site based audits where non-compliance of UU policies/processes have not been adhered to. To monitor that any agreed remedial actions are taken by the appropriate parties, within agreed SLA’s. Including demolished/rebuild sites where permanent disconnections may be required.

Technical Skills & Experience

• Ability to provide onsite advice andguidance to customers with the capability to enforce the Water Fittings Regulations whilst maintaining excellent customer service.
• To read and understand complex technical drawings in order to comment or grant approval under Water Fittings Regulation
• A good level of competency in the use of IT packages including Microsoft Office Suite, SAP, JIRA, GS.
• Ability to set own targets – flexibility to manage multiple priorities, working to changing deadlines and attention to detail.
• Strong customer service focus and be able to resolve customer issues.
• Full UK Driving Licence
• This role may not be eligible for the visa sponsorship

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.