Join Clear Business as a Resolution Excellence Specialist and help deliver exceptional service to small businesses across the UK. In this fast‑paced role you will be the go‑to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship.

What We Want You To Do

• Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google).
• Resolve issues efficiently, balancing customer satisfaction with commercial outcomes.
• Craft thoughtful responses to online reviews that reflect our commitment to service excellence.
• Promote digital self‑service tools and additional products while helping customers manage outstanding balances.
• Support customers in financial difficulty with empathy and practical solutions.
• Keep systems and CRM records accurate and up to date.
• Ensure all activity complies with GDPR, regulatory standards, and internal quality policies.
• Collaborate with internal teams to improve processes and training materials.
• Provide feedback to drive continuous improvement.
• Champion a positive, engaged team culture focused on development and excellence.

What Success In The Role Looks Like

• Consistently meet monthly productivity and performance targets.
• Deliver service aligned with Clear Business’s values and quality standards.
• Receive positive feedback from internal teams and external partners.
• Be recognised as a trusted, collaborative colleague.

What You Need to Have Already Done

• Proven experience in a high‑volume B2B customer service role.
• Collections or utilities experience is a plus, but not essential.
• Strong understanding of B2B customer care and regulatory requirements.
• Familiarity with CRM and lead management systems.
• Working knowledge of Microsoft Office and data protection compliance.

Skills

• A natural problem‑solver with a passion for helping others.
• Self‑motivated and able to manage your own workload effectively.
• Confident communicator with a friendly, professional approach.
• A true team player who lifts others up.
• Detail‑oriented and highly organised.
• Curious, driven, and always looking to improve.
• Resilient and focused, especially in a performance‑driven environment.

Benefits

• Pension contributions and life assurance coverage to support your future and protect what matters most.
• 25 days of annual leave, increasing to 28 days based on tenure.
• Your birthday off every year.
• Flexibility to buy up to 10 extra holidays or sell up to 5 days annually.
• Exclusive discounts at top high‑street and online retailers.
• Cycle to work scheme and travel loans for people wanting a greener commute.
• 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice.
• A strong focus on wellbeing, with resources to help you feel your best every day.

The Important Extras

• Hybrid working – enjoy the flexibility of working remotely for up to three days a week.
• Engage in charity fundraising and volunteering activities as part of our giving‑back initiative.
• Enjoy fantastic on‑site amenities including a free gym, free parking, a subsidised café, and an on‑site bar for post‑work drinks, quiz nights, and social events.
• Full‑time/Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.

What Happens Next

If you’re looking for a new challenge with great benefits at an award‑winning company, click “Apply” today to take the next step in your career.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. All successful candidates will be subject to pre‑employment checks.